Customer Service Bartender

*************@*****.***

786-***-****

Miami, FL *3101

Skills

• Proficient in mixology

• Suggestive selling

• Health codes compliance

• Food service

• Outstanding customer service

• Anticipating guest needs

• Organizational ability

• Outgoing personality

• Bilingual (Spanish - English)

Hands-on Lead Bartender successful at consistently delivering highest quality service. Fast and efficient worker goes extra mile to sell more and keep customers satisfied. Well-versed in specialty drink preparation, including specialty drinks. Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.

D'vine Hookah Lounge - Server/Lead Bartender

Miami, FL

10/2018 - Current

Gurney's Montauk Resort & Seawater Spa - Server/Food Runner Montauk, NY

04/2020 - 09/2022

Nielsen Lopez

Summary

Experience

Greeted customers, answered questions and recommended specials to increase profits.

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Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

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Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

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• Trained new employees on restaurant procedures and plating techniques.

• Upsold customers from shelf to premium brands to help boost sales. Recommended food and drinks to patrons based on preference, pairings and special promotions.

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• Displayed enthusiasm and knowledge about restaurant's menu and products. Presented menus to patrons to answer questions about offered items and make suitable recommendations.

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• Addressed complaints to kitchen staff and served replacement items.

• Trained new employees on restaurant procedures and plating techniques. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

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• Provided exceptional service to high volume of daily customers.

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