Center Associate Appointment Setter

Brenda E. Flowers **** Ridge Road Lexington, NC **295 Cell Phone: 336-***-****) e-mail: **********@*****.***

OBJECTIVE: To secure a part-time position in the areas of my expertise or similar positions.

SKILLS: Appointment Setter, Customer Service, Record keeping, Merchandising

RECENT WORK EXPERIENCE:

National Wholesale - Call Center Associate - 2012 - 2019

Duties included taking incoming calls, assisting customers with questions about merchandise, taking orders, and servicing customers with complaints and questions about their orders.

NIS & NARMS - Merchandiser - 2007 - 2008

Part time merchandising position, maintaining manufacturer/store planograms, restocking products, resets using planograms.

Bekaert Textiles, Inc. - Customer Service Representative - 2001 - 2004

Worked with customer base to assure orders were processed and shipped.

Marconi Communications Inc. - Customer Service Supervisor - 1998 - 2000

Supervised Customer Service department working closely with manufacturing to assure customers orders were filled in a timely manner. Developed daily reports of customer activity. Implemented and maintained local Electronic Date Interface system for processing customer orders.

Walker & Associates, Inc. - Inside Sales Manager - 1988 - 1998

Provided customer service and sales of telecommunications equipment to established customers as well as developing new customer. Managed a team of 4 to 7 Inside Sales Associates. Coordinated data entry and maintenance of orders.

Additional Employment - DCET – Employment and training associate, Davis Chevrolet – Car Salesperson, Young Hinkle Furniture – Production planning and buying.

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