Service Representative Customer
Resume:
Jerome Butler
**** *. ********** **. - *** Floor
Chicago, Illinois 60612
Education
Northeastern Illinois University, December 1993
Degree: BA
Major: Human Resource Development
Minor: Business Management
Employment
August 2005 - December 2021
Illinois Department of Employment Security (IDES)
Chicago, Illinois 60603
Revenue Analyst II
Processed annual rate protests and follow-ups (hearings); Processed penalty/interest waivers and follow-ups (hearings); Processed payroll for region; Serviced walk-in clients (employers and/or their representatives); Processed re-certifications; Set up/terminated employer accounts; Serviced employers and/or their representatives on assigned telephone days; Processed successions; Processed in-coming mail from employers and/or their representatives; Participated with training new employees; Referred employers and/or their representatives to our Collection/Refund Units; Processed other duties as assigned.
March 2004 - August 2005
Illinois Department of Employment Security (IDES)
Chicago, Illinois 60603
Revenue Analyst I (Intermittent)
Researched and analyzed returned mail in an attempt to find a new address and re-mail necessary Department documents to employers and/or their representatives; Referred accounts to the department's Skip Tracing Vendor; Analyzed and updated data on a minimum of thirty employer accounts daily; Recommended employer accounts for Internal Collections Action; Determined employer's liability in compliance with the Statute; Analyzed employer accounts with wage discrepancies between Federal and State records; Processed other duties as assigned.
References Available Upon Request
Contact this candidate