Customer Service Representative

ILESANMI IMISIOLUWA SEMILORE

Ibadan, Oyo State • +234**********, +234**********, ******************@*****.*** Professional Summary

Focused customer relations professional, skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Work History

School Administrative Assistant (NYSC), December 2021 to October 2022 Vibrant Kiddies Academy – Ibadan, Oyo State

Supported teachers in learning and applying new skills through meaningful professional development.

Kept institution financially sound by tracking expenses and maintaining detailed records.

Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.

Optimized student educational strategies with clear advice on course choices, progression and career options.

Coordinated school facility use with maintenance personnel to achieve equitable access. Customer Service Officer, April to September 2021

Instadrop Logistics Company – Ile-Ife, Osun State

Monitored metrics and developed actionable insights to improve logistics efficiency and performance

Used consultative technique to understand customer needs and make strategic referrals to business partners

Created activities and engagement to enhance customers shipping experience, knowledge and patronage

Developed documentation and logs of implemented solutions and generated submitted reports

Developed and Implementing standards for staff to provide consistent service to customers

Carried out opening and closing functions to meet operational needs underpinning strong customer service. Business Development Executive, March 2019 to January 2021 Sweetpot Catering Services – Aseese, Ogun State

Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.

Developed and implemented favorable pricing structures balancing firm objectives against customer targets.

Performed research to uncover potential target areas, markets and catering industries.

Negotiated and closed long-term agreements with new clients in assigned territory.

Created reports and presentations detailing business development activities with brand manager Virtual customer Service and Social Media Manager, December 2018 to August 2019 Tharwa’s Shop – Virtual Role

Curates and segments editorial content to increase engagement and channel growth.

Devises strategies and roadmaps to support product vision and value to business.

Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.

Monitors online presence of company's brand to engage with users and strengthen customer relationships.

Develops marketing content such as blogs, promotional materials and advertisements for social media Skills

Time Management, Microsoft Office, Flexible

Adaptable, Project Management, Multitasking,

Resource Management, Interpersonal Skill

Digital marketing Skills, Customer Service Skills

Analytical and Critical Thinking, Clerical Support

Oral and Written communication, Negotiation Skills

Business administration skills, Client engagement

Sales Analysis, Business Analytics skills

Professional Certification

Certification in Customer Service Management- Alison

Trained and certified in Digital Marketing – Udemy (in view) Accomplishment

Strategically Increased Instadrop Logistics Company revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close that resulted to over 40% increase in sales in quarters of 2021.

Monitored customer service trends and logistics market conditions with excel sheet and successfully analyzed competitor actions to adjust strategies at Instadrop Logistics Company

Drove student learning experience by establishing administrative plans and group objectives, as well as actionable strategies to achieve each goal at Vibrant Kiddies Academy.

Performed root cause analysis on decline in catering services, created corrective plans of action and furnished objective evidence to deliver accurate results as business developers at Sweetpot Catering Services. Education

Obafemi Awolowo University, - Ile-Ife, Osun State

B.Arts (Hons) : Religious Studies (second class upper) -- 2020 De Modern Pace College – Ipjaja. Lagos State

Senior Secondary School Leaving Certificate - 2014

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