Biomedical Engineer Customer Support
Resume:
Đoàn Trung Hiếu
Field Service Engineer
Professional experience as a Biomedical Engineer, working primarily in the operating room, and endoscopy suites.
********@*****.***
Ho Chi Minh, Vietnam
09 January, 1993
linkedin.com/in/đoàn-trung-
hiếu-hieudoan
SKILLS
Good planning/
organizing skills
Strong attention to
detail
Able to lean and deeply
understand about
product knowledge.
Good at presentation
Proficient in Microsoft
Office and Excel
LANGUAGES
Vietnamese
Native or Bilingual Proficiency
English
Professional Working Proficiency
INTERESTS
Listen to music
Swimming Travel
WORK EXPERIENCE
Field Service Engineer
Stryker Sales Corporation Rep Office
06/2017 - 12/2021,
Perform on-site installation, maintenance, upgrades and repair of complex medical equipment and systems.
Perform pre-sales technical support duties, including assisting the sales team with customer demos.
Provide guidance to clients on operations of products and answers questions on function and usage
Assist less experienced peers on service calls and provide training where required. Responsible for maintaining customer satisfaction, providing both verbal and on-site customer support.
Verify and approve the operational quality Stryker systems and equipment. Products range: Endoscopy equipment, Power tools (electric saw and drill for NSE, Orthopedic surgery), Surgical light and Examination Lights, Surgical table, Ceiling Supply Units (Pendants), Integrated operating room, ICU bed, Birthing bed, … Software Engineer
TMA Solutions
11/2015 - 12/2016,
Develop and test software to meet consumers' and clients' needs. Back-end programming languages: Java, C#, AngularJS Create models and diagrams to show programmers the code needed for applications. EDUCATION
Bachelor Degree in Electronics and Telecommunications University of Science – HCMC National University
10/2011 - 10/2015, GPA: 8.32/10
CERTIFICATES
Certificate of servicing Endoscopy device and Power tools - Stryker, Korea (08/2017) Certificate of installation and servicing Ceiling Supply Units - Ondal, China (12/2017) Certificate of installation and servicing Surgical light and Surgical table, Integrated operating room - Stryker, USA (08/2018)
Certificate of maintenance ICU bed, Birthing bed, Stretchers - Stryker (11/2019) ACHIEVEMENTS
Employee of the Month (08/2018)
Become a trainer for installation and servicing of BERCHTOLD surgical light and surgical table, Stryker ASEAN region
Completed a complicated project of Integrated operating room (10/2018) Achievements/Tasks
Achievements/Tasks
Contact this candidate