Nursing Assistant Customer Service

Okole Epse Dzewonyuy Nyuywir Hehen “Helen” Diara

**** ******* ****, #**** **** 101, Woodbury 55125

Qualifications

Well-trained, friendly, and respectful Nursing Assistant, excited to continue career in health care

Maintains a work environment that is clean and safe

Positive customer service skills

Known as an employee who is able to lead

Education

Nursing Assistant Training Program Apr-June 2022

International Institute of Minnesota, St. Paul, MN

No-Tuition, 10-week Course (200 hours)

Basic instruction in “Point Click Care” electronic medical charting

College – Business Administration 2018 - 2019

university of Douala, Douala, Cameroon

Work History

Direct Support Professional (DSP) Livingwell disability service Mendota Heights, MN Feb 2022-Present

Care for residents with different physical and mental abilities in various group homes across the Twin Cities

Assist with personal cares such as brushing teeth, eating and showering

Support residents in doing the activities that they enjoy: getting a cup of coffee, going for a walk, going to a movie or sporting event

Make sure the residents are safe

Direct Support st. joseph clinic Yaounde, Cameroon Apr 2018-Sept 2021

Helped potential clients apply to get into clinic

Provided customer care for clients that were checked into clinic. Checked care plan, vital signs, medications and checked for pain

Helped with toileting, giving clients food and a bath, if needed. Gave lunch and medications

Sales Manager global telecommunication house Douala, Cameroon Sept 2015-Sept 2017

Directed and coordinated sales staff and activities, locally and regionally, of seven branches

Planned and directed the hiring and training of new sales representatives. Made new sales campaigns and then trained new marketing staff on how to explain the product, how to do the sale, etc.

Ensured customer satisfaction of online and offline products (electronics, furniture, office products, food)

Teacher coneltta Intl School of Pointe Noire Pointe Noire, Congo-Brazzaville Sept 2014- June 2015

Taught Primary 1 students in a Nursery & Primary school. Planned, prepared, and presented lessons designed to meet the individual student's needs

Tested and assisted students for progress in oral and written work

Created, maintained, and updated attendance records

Volunteer Caregiver private individual Kumba, Cameroon June 2008- Sept 2008

Took care of elderly grandmother in our home during 3-month holiday break, after she had surgery

Sang songs to her and played games with her to pass the time

Assisted with ambulation since she was weak after her surgery

Performed light housekeeping tasks such as cleaning the house, washing her clothes and making food

Accompanied her to church each Sunday

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