Pharmacy Technician Customer Care

Erick E. Lopez

Contact

Cell : 925-***-****

** *.**** **. ********* Ca. 94565

E-mail :

**************@*****.***

Profile

Objective Diligent, proactive pharmacy technician with over 21 years of experience executing pharmacy technician services in retail settings. Track record of establishing positive relationships with customers, patients, medical professionals, healthcare staff, and pharmaceutical representatives. Cooperative team player with independent work abilities and strong analytical skills. Dedicated to upholding the highest standards of quality care while delivering fast, accurate medication dispensing. Compassionate patient advocate with clear communication, exceptional integrity, and a passion for excellence. Training new staff including pharmacy technicians, interns and Pharmacists. Key Skills

Intravenous Admixtures TPN

Compounding

Pharmacology / Pharmacy Law

Prescription & Non-

Prescription Inventory Control

Laminar flow hood & biological

safety cabinet / Aseptic techniques/

Patient's complaints & solution

Working with insurance companies

Record Keeping

Bilingual (English & Spanish)

Employer, employee, patient

relation / Billing &

reimbursement for insurance,

workers compensation &

Medicaid

Scheduling / Bin recon/

Ordering of supplies

Education

1998 to 1999 Registered Pharmacy Technician

Silicon Valley College, Walnut Creek, Ca. 94698

1998 High School Diploma

Loma Vista High School, Concord, Ca. 94520

Work Experience

Walgreens Pharmacy, Clayton Ca.

Pharmacy Technician 07/14/2016-present

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assist the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers. Models and delivers a distinctive and delightful customer experience. Kaiser Permanente, Richmond Ca.

Outpatient Pharmacy Technician On Call

03/14/2016-06/27/2016

Entered new patient profiles and prescriptions into medication input EPIMS system. Communicated directly with doctors offices via telephone, fax and email. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Verified patient data and billing information. Verified accuracy and completeness of information on prescription and refill requests. Mixed various pharmaceutical preparations according to written prescriptions. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. Strictly maintained customer and patient confidentiality. Retrieved, counted and measured drugs and capped and uncapped vials and bottles. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. Labeled all products appropriately, including cautionary and auxiliary labels. Precisely processed third party prescriptions and managed adjudication review. Calculated, weighed, measured and mixed ingredients with expert precision. Proficiently processed and dispensed written, oral and electronic prescriptions.

Luckys Pharmacy, Pinole Ca.

Pharmacy Technician 2002 -03/11/2016

Serving as a Pharmacy Technician, Rx handling, weekly cycle count, labeling processing prescription. Registered and logged customers while providing support for customer care. Responsible for managing the maintenance of company's policies. Coordinated with other staff members to help customer relations, and making a safe environment workplace. Rite Aid Pharmacy, Orinda Ca.

Pharmacy Technician 1999 - 2002

Served as a Pharmacy Technician, Rx handling, weekly cycle count, labeling processing prescription. Registered and logged customers while providing support for customer care. R f d

References and

Portfolio available upon request

Contact this candidate