Ambitious Young Professional

TRINA HOOKER

C: 414-***-**** *************@*****.***

SUMMARY

Ambitious worker with customer service and interpersonal skills looking to increase productivity at a new company. Offering a wide variety of skills that allow opportunity to take on new challenges and roles.

EXPERIENCE

Operations Technology Person/Assistant Manager May 2022 – Present

LTJR MCDONALDS – Milwaukee, WI

• Making sure all equipment in the store is properly working and if not, has the knowledge to fix, replace, or possibly repair.

• Helped Owner Operator with the hiring, training, and orientation of employees.

• Overseeing shifts and making sure business was operating perfectly and identifying problems areas and swiftly taking action to help to better maintain high sales. Assistant Store Leader/ Senior Guest Advisor Aug 2021 – Present

GAMESTOP INC – Milwaukee, WI

• Assistant Store Manager will support the Store Manager in all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone.

• Ensure that the store is clean, well-organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed.

• Supervise up to 5 or more Game Advisors by planning, organizing, and delegating work. Office Assistant Mar 2022 – May

2022

The Habitat Company – Milwaukee, WI

• Handling incoming calls and other communications.

• Managing filing system.

• Recording information as needed.

• Greeting clients and visitors as needed.

• Updating paperwork, maintaining documents, and word processing.

• Helping organize and maintain office common areas.

• Performing general office clerk duties and errands. Medical Lab Assistant Mar 2020 – Sep

2021

ASCENSION HEALTH MINSITRIES – Milwaukee, WI

• Performed specimen processing and clerical functions in one or more sections of the laboratory.

• Assisted with receiving, identifying, accessioning, processing and transporting specimens.

• Kept work area in a safe, aseptic and organized manner.

• Fulfilled clerical duties such as answering phones, data entry, and filing.

• Process specimens and perform record keeping duties as required by department.

• Maintained equipment and perform materials management duties such as keeping supply inventories at optimum levels and transporting specimens, equipment and supplies Package Handler Jun 2019 – Feb

2020

UNITED PARCEL SERVICE – Milwaukee, WI

• Assisted in loading delivery trucks with prepared packages.

• Used scanners to track parcel information such as condition or receipt.

• Ensured packages were sealed properly.

• Created reports on packaging activities on a frequent basis to ensure that packaging and delivery information is posted on the company database.

• Unloaded cargo from truck with hand trucks and pallet jacks.

• Loaded and unloaded 3-6 delivery vans per shift.

• Loaded products weighing up to 100 pounds onto trailers for delivery.

• Inspected product load for accuracy and safely transported it around the warehouse. Office Assistant Jan 2019 -

Jun 2019

SUN VALLEY APARTMENTS – Sacramento, CA

• Facilitated working relationships with co-tenants and building management.

• Managed receptionist area, including greeting visitors and responding to telephone and in- person requests for information.

• Tracked office stock and maintained inventory in a neat and organized fashion.

• Educated clients on lease and rental agreements. EDUCATION

Bachelor of The Arts, Digital Media Art Transferred San Jose State University – San Jose, CA

Associate Degree, Medical Lab Technician In Progress Milwaukee Area Technical College – Milwaukee, WI

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