Customer Service Real Estate

CATHLEEN YOUNG

EXPERIENCE

Reliant AC, Irving, TX

Retrofit Administrator, June 2022 - September 2022 Coordinate scheduling, City Inspections, Complete Admin Progress Forms and filing of rebates. Assess issues and develop solutions to meet customer satisfaction goals, objectives and problem solving. Finance of America, Charlotte, NC

Funding Coordinator, Jan ] ] 1 - Feb. 2022

Delivers accurate review of funding documents and issues funding authorization. Funds refinance loans. Works collaboratively with internal counterparts and third parties to effectively fund compliant loans. Reviews signed loan documents for accuracy and compliance .. Completes a pre-funding review on each loan file ensuring that all conditions are met. Requests wires and coordinates disbursements from title/escrow. Performs other related duties as assigned.

Intertek, Engineering, Dallas, TX

Adminislrator R1:ceplio11. Jul 1018 - Feb 1020

Involved with business development, accounting support and GL reports, in addition to Office Management responsibilities. Strong supportive interaction with clientele, and staff ensuring smooth and efficient operations. Scheduling conference room accommodations, as well as setting up conference calls for meetings. Maintained inventory and ordered office supplies as needed. Coordinating events, and arranging catering from third party vendors. Coordinated travel arrangements, and also assisted with developing, updating and reviewing local operating procedures and work instructions. Assisted with invoice coding and approval. Trinity Title, Arlington, TX

Escrow Assiswnt. Feh 2015 - .Vor 211!7

Initial duties included sending in for payoffs, ordered HOS docs, ordered tax statements, requested HOl, ordered home warranties, set up new orders. Received, reviewed and receipted earnest money. Communicated with Realtors, buyers and sellers and kept them abreast of process and closing dates. Reviewed contracts and addendums . Prepped and finalized file to close, and submitted closing packets to appropriate locations for recording.

Realtor, Dallas, TX

Real Estate Ad1·isor, Apr 2008 - Oct 2015

Provided outstanding customer service and guidance to buyers and owners of homes, Determined clients needs and want. Negotiated contracts for the right price and terms. Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases. Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of the purchase agreement are met before closing dates. Stewart Title North Texas, Dallas, TX

Operations Management Ad111i11is1ratire Support. Jun 2001 - Afar 2008 Assistant to General Counsel and Associate Counsel of Regional Corporate offices of the National Title Company.

Sole responsibility for operations of the Legal department in Underwriting. Maintained performance of team members, interceded as necessary to resolve problems. Maintained personal rapport internally and externally. Processed request for Insured closing protection letters for branch offices and fee attorney offices. Performed investigation of claim inquiries, auditing of files, composed an<l transcribed correspondence for both external and internal customer..

Coordinated continuing education for Texas Real Estate Commission and Texas Department of Insurance. Prepared daily and monthly reports for accounting, submitted tax claims, prepared annual state escheat reports for unclaimed funds. Also corresponded accordingly with subpoenas received.

• 10- Key, Microsoft Suite, Ramquest, MLS

CERTIFICATIONS

• Real Estate License

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