Computer Specialist Customer Service
Resume:
Rene Mbeseha *
Rene Mbeseha
Mesquite, Texas 75181
********@*****.***
linkedin.com/in/rene-mbeseha-cybersecurity-mgt
A 20-year Cybersecurity Technologies Management career realizing over $120 million in high-end corporate/client generated revenues as well as created enhanced Business Operations efficiencies and economies of scale. Professional successes are the product of state-of-the-art standardized processes and procedures along with the latest in security solutioning architecting.
This IT vocation is built upon complex problem-solving skills driven by a pair of functional towers: Infrastructure Cybersecurity Engineering and Business Operational Management. On the Infrastructure Cybersecurity Engineering side are managing to high-value, complex global corporate infrastructure Cybersecurity solutioning projects that includes leveraging across potential industries: IT, Financial, Pharmaceutical, Manufacturing and Communications towers, serving as, Project Lead/Solution Architect Project Design, Business Analyst, and Strategic Business Planner. The Operational Management segment involves extensive day-to-day business corporate/client physical and fiscal initiatives along with IT Cybersecurity pre-post sales consulting services. The initiatives designed, articulated, implemented, and managed over this career have produced successful complex IT infrastructure hardware/software, security completions, as well as applied operational efficiencies employing fiscal analytic, management and reporting following standardized processes and procedures. CAREER SPOTLIGHT
Fry’s Electronics: Dallas, Texas
• Personal Computer Specialist: IT Consultation, Sales, and Repair 2001-Present
Financial Impact: $120 million
1
Production Drivers:
• IT Specialist
o Client/Customer Communications
o Computer Upgrades, Optimization, Configurations
o Customer On-Site Consultation/Services
o Cyber Security
o Consultation/Implementation/Refresh
o Quality: Standardized Processes and Procedures
• Management/Reporting
o Average 20-member Technical/Sales Professionals Team o Sales: Services and Product
o Corporate Inventory/Fiscal Management
o Customer/Client Credit Management
o Tele/In-House Sales Management
o Team Management/ Training
o Vendor/Supply Chain
1 Average daily receipts: $25,000 * 5 workdays * 4 weeks/monthly * 12 months/Annual Gross * 20-year Career Rene Mbeseha 2
COLLATERAL CAREER HIGHLIGHTS
Core Competencies: Cybersecurity CAP (Certified Authorization Professional); Business Operations
Risk Management Framework
• Analyst: IT Technology; Senior Project IT Management
• Hardware/Software/Security
o Breaches
o System Authorization
o Information Technology Auditor
• Categorization of information system
• Cybersecurity Engineering
• System /Management Framework (RMF)
• Security Controls
o Assessment
o Implementation
o Selection
o Go-Lives
Risk Management Framework Processes
(RMF)
• Assemble security authorization package
• Assess security controls
• Authorize Information Systems
• Common Controls and Security
• Controls Inheritance
• Determine Security Control Effectiveness
• Determine Risk Acceptability
• Develop (SAR)
• Develop Plan of Action/Milestones (POAM)
• Document Security control implementation
• Establish security Control Assessment Plan (SAP)
• Establish Security Control Baseline
• Implement Security Controls Monitor Local/National Security State Systems
• Obtain Security Authorization Decision
• Perform:
o Assessments
o Ongoing Remediations
o Implementations
o Selection
o Go-Lives
Business Operations
• New Business Development
• Management
o Direction/Supervision: Sales/Service
o Applications
o Conflict Resolution
o Customer Relationships/Communications
o Fiscal/Operational Analytics
o Global Accounts
o Organizational Behavior
o Project Management
Project Close: Lessons Learned
Prototype
Risk Management
Technical Product/Software Awareness
Product Requirement Documentation
o Quality
o Marketing/Advertising/PR/AR
o Oral/Written Communications
Skills
Operational
• Cloud Cybersecurity Assessments
• Corporate/Government Contracts
• Critical Incident Response Team Management
Cybersecurity Engineering Policies and Procedures
o Design, Implementation, Lifecycle/Refresh
• Data Governance/Cybersecurity – Classification
• Governance Risk/Compliance
• IT Cybersecurity Pre-Sales
• Network Infrastructure Firewall
o Design/Implementation/Management
• Program Management
• Infrastructure Assessment
Technical
• Cybersecurity Tools
o ARCSIGHT
o IBM Qradar
o Qualys/Nexus
o SPLUNK
o Virus Total, Domain Tools, Email
o Forest Analytics
• Infrastructure
• Hardening/Cybersecurity Assessment
• Compliance: GDPR, HIPPA, PCI, SOC 2,
SOX, NYDFS 500
• Standards: FFIEC, ISO, NIST, SSDLC
Honors/Accomplishments/Professional Associations
Fry’s Electronics: • Outstanding Sales, Customer Service, Technical Repairs Management, Configurations, Optimization (Numerous Citations)
• Vendor Management Communications: Outstanding Service Awards
• Customer On-Site Consultation/Services: Outstanding Service Awards
• Client Telecommunications/Troubleshooting: Outstanding Service Awards Rene Mbeseha 3
REMOTE/IN-OFFICE OFFICE MANAGEMENT ARCHITECTURE
OPERATIONAL
• Pfizer Inoculations Current • Team Training
• Communications • Attendance/Performance
• Team Credit • Professional Standards Sustentation
• Performance Feedback • Product/Services Knowledge Management
• Efficient Use of Teleconferences
• Clear Understanding of Personal and Team
Assignments/Goals
HIERARCHICAL COMMUNICATIONS FOCUS
Senior-level Manager/Executive • Departmental Performances Manager or supervisory position • Unit/Functional Work Team Results Professional or technical position • Project-related Performances Individual contributor • Work Team Assigned Tasks/Contributions Major Project Member/Departmental Initiator • Critical Initiatives Education
Richland College, El Centro • Science, General Studies (Two Years) 2004-2008: 20 hours Certifications • CAP (ISC2)
• ITIL/Six-Sigma (Autodidactic)
In-Service Training • Apple Certification (Hardware, Software)
• Microsoft (Hardware, Software, Security)
• Vendor: Lenovo, HP, Dell
• GCP (Google Cloud Platform)
• PMP (Project Management Professional)
• GCIH (GIAC Incident Handling)
• FEDRAM Cloud Security
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