It Support Customer Service
Resume:
ANKUSH KUMAR
437-***-**** ************@*****.***
https://www.linkedin.com/in/ankushknet/
PROFILE
Entry-level IT support professional seeking a full-time role in Information Technology. Recently completed the Google IT Support Professional Certificate — a six-month IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs.
EDUCATION
Lambton college, Mississauga September 2020 - April 2022
Post graduate diploma, Cyber Security and Computer Forensics
3.74 GPA
Himachal Pradesh Technical University, Hamirpur August 2015 - June 2019
Bachelor’s in technology, Computer Science
3.1 GPA
HARD SKILLS
Basic computer architecture
Operating systems (Windows, Linux)
Remote connection and virtual machines
Computer networking
Software management
Troubleshooting
Customer service
VPNs and proxies
Package and software management
Process management
Resource monitoring
Systems administration
Configuration
Centralized management
Implementing/managing directory services
Data management and recovery
IT security
Cryptology/encryption
Hashing
Network security
SOFT SKILLS
Communication
Interpersonal Skills
Troubleshooting
Problem Solving
Analytical Skills
Listening
WORK HISTORY
Lambton College, Mississauga, ON January 2022 - April 2022
Wil Employee
Worked on a project on "Western Group Bank" mobile application.
Developed soft skills through Personality Development sessions.
Allsoft Solutions, Chandigarh, India January 2019 - April 2019
Android Project Intern
Developed the exposure to Android application development.
Designed and coded a mobile application on Attendance management.
Solitaire Infosys, Mohali, India September 2018 - December 2018
Java Project Intern
Done the design and testing of Java applications.
Resolved technical issues related to applications.
CERTIFICATIONS
2022
IBM Cybersecurity Analyst Specialization
Coursera
2022
Google IT Support Specialization
Coursera
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