Customer Service
Resume:
Heather Robinson
Eugene, OR *****
************@*****.***
SUMMARY:
Over 20 years of customer service experience, now seeking new growth opportunities. Successfully worked individually and as part of a team in various positions. Excellent and effective communication skills and can easily build a professional rapport with customers.
QUALIFICATIONS:
●Working within the airline industry
●Trained new staff to perform tasks effectively
●Ability to learn a task quickly and master new concepts
●CPR/First Aid trained
●FAA Certified as a Flight Attendant
EDUCATION:
International Air and Hospitality Academy Vancouver, WA February 25, 2015
Airline/Travel Specialist Diploma
Overview of Flight Attendant protocol, duties, terminology, and passenger safety
●Experienced on a simulated Apollo Reservation System
●Fare construction in domestic ticketing and related ticketing forms, 4-flight tickets, special service tickets, MCO’s and excess baggage charges
●Trained in the many intricacies of cost-effective itinerary planning
●Airport operations involving ticketing, ramp operations, oversold, canceled, delayed flights, public address announcements, and aircraft safety
●Knowledge of domestic and international city, airport, and airline codes
WORK EXPERIENCE:
Omni Air International, Seattle, WA 04/17/2017-Current
Flight Attendant
● Responsible for the safety and security of guests while onboard the aircraft.
●Provides a welcoming environment
●Ensures that all FAA guidelines are met
-updating of the Flight Attendant Manual
-security checks
-mask enforcement
●Works with all crew members to provide meal and beverage services
●Assists with Passenger questions or concerns
●Attends to Flight Deck needs promptly
●Shows professionalism and grace while under pressure
Airport Terminal Services, Portland, OR March 3, 2015-04/01/2017
●Ticket and Gate Agent -Supervisor
●Responsible for passenger check-in
●Responsible for boarding and deboaring passengers
●Responsible for gate announcements
●Trained in aircraft safety and security
●Ground Security Coordinator -GSC
●Familiar with multiple Check-in systems - Apollo, Navitaire, Sabre, Amadeus.
●Station Trainer for PDX
Pacific Nutritional Vancouver, WA April / 02/2013 -01/10/2015
Bottling Technician
●Responsible for quality control
●Work within a team of 150
NW Staffing Vancouver, WA February 2012-April 01/2013
Sraff Member
●Worked in multiple varied warehouses
●Worked as a temporary employee for Pacific Nutritional
Kelly Services Portland, OR August 2011-March 2012
Crew Member
●Worked for Columbia Sportswear, packaged and shipped products around the world
●Corrected prices and information
●Trained new employees in proper company practices and procedures
●Used computer programs to verify proper information
Trocroft Inc. Vancouver, WA December 2007 -August 2011
Crew Member
●Responsible for sales of food service
●Provided great customer care by answering phones,
●Ordering supplies, and assisting with product placement and pricing and efficient cash handling
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