Flight Attendant Records Specialist
Resume:
Agathe Ndanga
***w**nd street Apt **** Georgetown TX 78626
*********@*****.***
OBJECTIVE
Responsible individual seeking a flight attendant career to learn and ready to work hard to attain customer satisfaction through the utilization of my dynamic and warm personality and customer service protocols. Experience
March 2018- present Fort Hood Red Cross, Central Case Worker
● Promptly and professionally answer incoming calls.
● Work diligently to handle all issues and inquiries for service members.
● Cross trained in customer service duties and case management. February 2016 - March 2017 Georgetown University Hospital, Administrative Assistant
● Responsible for providing efficient and professional administrative and clerical service to colleagues, managers and supervisors and sales team.
● Facilitate the efficient operation of the office. Input of orders and changes requested by managers.
● Providing excellent customer service to all company clients and potential clients
● Screening all phone calls and directing them to the correct offices June 2010 - August 2012 Young at Heart Home Health care – Joppa town, MD Care and Scheduling Coordinator
● Adhered to all safety guidelines including three hours Patient Safety Training Program.
● Ensured accurate and timely flow of patient information. Maintained thorough patient records and kept on updating the healthcare team on various patients’ status.
● Complied constantly with HIPAA standards while preparing patient documentation in order to maintain customer privacy and confidentiality.
● Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
● Listening attentively to the caller needs to ensure a positive customer experience.
● Ensured customers were satisfied with every part of the services we provide from initial greeting through order completion.
Education
2020 The Flight Attendant Academy, Charlotte, NC
● Instruction and safety emergency procedures city codes, FARs, 24-hour clock, first aid, and Aviation Security Medcerts school:
December 2017 Certified Medical Administrative Assistant University des Moines:
August 2017 Certificate in Medical Terminology
January 2016 Certified Electronic Health Records Specialist Luke C Moore Academy SHS:
june 2008 High School Diploma .
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