Support Analyst Store Manager
Resume:
Sarah Stell
Oklahoma City, OK *3127
**********@*****.***
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Staff Management
Policies and procedures
Coaching and mentoring
Verbal and written communication
Business planning
Education
Oklahoma State University of OKC
Work History
September 2013 to Current
Revsuppliance LLC Oklahoma City, OK
Director of Operations
Working from home since March 2020
Adjusted job assignments and schedules to keep pace with business needs, factoring in processes, employee knowledge and customer demands.
Maximized performance by monitoring daily activities and mentoring team members.
Approved regular payroll submissions for employees.
Developed and maintained relationships with customers and suppliers through account development.
March 2012 to September 2013
Sprint By Fast Wireless Yukon, OK
Store Manager
Responsible for entire store operation, including sales, merchandising, marketing operations, and human resource management.
Secondary responsibilities include cash management, planogram implementation, auditing inventory, and coaching associates.
May 2010 to March 2012
Chickasaw Nation Industries Oklahoma City, OK
Help Desk III
Monitors and reports on systems operational status.
Resolves routine and minor technical problems related to mainframe, Local Area Network (LAN) servers, and telecommunications and exercises judgment in escalating problems to appropriate technical personnel.
June 1996 to April 2008
AT&T Wireless Oklahoma City, OK
Technical Support Analyst
Provided help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance.
Daily answered incoming calls and responded to emails.
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