Customer service, logistics

Anthony Minter

Logistics Coordinator

Indianapolis, IN 46202 317-***-**** *************@*****.***

Professional Summary

Results-driven Team lead accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for academics. Supportive Team Lead with 30 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Skills

Responding to Difficult Customers

Order and Refund Processing

Efficient and Detail-Oriented

Upbeat and Positive Personality

Issue and Complaint Resolution

Customer Account Management

Customer sales

Logistics Process Improvement

Work Delegation and Tracking

Work History

Team Lead, 05/2022 to Current

Follett Higher Education – Indianpolis, Indiana

Coached team members in techniques necessary to complete job tasks.

Trained new team members by relaying information on company procedures and safety requirements.

Worked different stations to provide optimal coverage and meet production goals.

Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Established open and professional relationships with team members to achieve quick resolutions for various issues.

Trade Book Supervisor, 05/2007 to 05/2022

Barnes And Noble College Bookstore – Indianapolis, IN

Supervised 3-20 part-time college students

Delegated and trained employees in task performance

Critical thinking

Utilized logistic acumen to receive, ship and foster financial status of company

Excellent customer service

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Demonstrated respect, friendliness and willingness to help wherever needed.

Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Logistics Coordinator, 06/1989 to 05/2007

IUPUI – Indianapolis, IN

Tracked orders and notified customers of status or potential delays.

Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.

Planned and supervised shipments from production to end-user.

Managed system support functions to set priorities and service levels expectations.

Generated documentation and information required for customer shipments.

Unloaded trucks

Cashier

Liaised between warehouse personnel and customer to facilitate account and operational needs.

Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.

Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.

Education

No Degree: Math, Computer Science, And Chemical Engineering

IUPUI - Indianapolis, IN

Attended college part-time while working full-time

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