Customer Service Communications Manager

Sandra G. Sanders

Gulf Breeze, FL 850-***-**** ************@*****.***

PROFILE

A result-driven professional seeking a long-term customer service career. Takes pride in ensuring clients consistently have a positive experience and employees the highest standards of customer service. Drives brand loyalty, client retention and corporate revenue. SKILLS

• Proactive customer service approach, anticipates guest’s needs, respond promptly, exceeds client’s expectations.

• Refined communicator (writing and speaking) and attentive listener, ability to clearly convey complex thoughts.

• Easily builds valuable business relationships with staff, guests, owners and vendors, forms cohesive teams.

• Ability to motivate and create a positive environment, empowers others to succeed beyond their expectation.

• Seamless project management skills, finishes on time and under budget, keeps team up to date on project status.

• Meets the demands of a fast-paced environment with effective time management and ability to at multi-task. EXPERIENCE

Sandy’s Vacation Rental Services, LLC Navarre, FL 2014 to Present Owner

Built a company from the ground up offering services that maximize vacation rental property’s income potential – interior designs, photography, maintenance and cleaning services. Hire and train a highly skilled team focused on providing high-quality service delivery and attentive customer service to quickly address and resolve customer issues, protect brand reputation, and ensure client retention.

Schedule and audit services, ensure that work is completed on-time, within budget, and to the highest quality.

• Create and maintain a customer-first culture to deliver a best-in-class customer experience, resulting in increased word-of-mouth referrals, retention rates, repeat clients, and a waiting list for future customers.

• Generates maximum revenues for property owners, outstanding 5-star reviews. Holley By The Sea Home Improvement Association Navarre, FL 2009 to 2014 Architectural Liaison

Directed initiatives to inform and enforce the association’s covenants to owners – 4,700+ lots. Assisted owners with applications for exterior design changes and improvement projects. Planned and facilitated meetings, documented minutes, tracked and reported statistics.

• Diffused angry owners and mediated disputes, resolved violations with the least cost to the association.

• Reduced property violations by 40% within 2 years of information campaigns.

• Commended for going “above and beyond” to provide superior customer service. Keystone American Homes Phoenix, AZ 2001 to 2008 Creative Manager

Selected furnishings, finishes and colors schemes for model homes, interiors appeal to target consumers. Developed promotional products and executed campaigns and events. Created designs and copy for print and digital mediums - concept to final product. Defined and branded corporate and product identities.

• Created and produced all sales collateral in-house, significantly reduced the marketing budget by 35%.

• Targeted & reached qualified buyers, increased sales - generated optimal results in a competitive market. Sandra G. Sanders 2

850-***-**** ************@*****.***

EXPERIENCE (continued)

City of Glendale Glendale, AZ 1997 to 1999

Marketing/Communications Manager

Identified the city’s marketing needs, promoted the its’ image, vision and programs. Developed communication strategies and marketing material. Was a valuable, astute team member for city projects and programs.

• Collaborated with elected leaders strategically winning public acceptance of sensitive issues, sustained loyalty.

• Overhauled marketing efforts for city’s charity program - increased donations by 120%. Sheppard Air Force Base Wichita Falls, TX 1994 to 1997 Chief of Media Relations

Spokesperson and contact for local and national media, fostered positive relations. Kept commanders informed of potential media issues. Anticipated media’s reaction, collaborated to create proactive communication strategies,

• Executed multi-media campaigns - generating $400K annually in desired coverage, record crowds to events.

• Successfully delivered communication objectives during aggressive media interviews. EDUCATION

Bachelor of Arts in Communications Jacksonville State University

• Graduated with Distinction & Special Honors, 3.9 GPA Awarded Highest GPA in the Dept of Communications, 4.0

• Continuing education courses in Public Relations, University of Phoenix Online Program

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