Kelly Long

Waterbury, CT

Authorized to work in the US for any employer

Work Experience

PSR - Patient Service Representative

Mondovi Dental - Waterbury, CT

October 2020 to May 2022

I worked as a PSR checking patients in & out, answering phone calls from billing questions to insurance

& appointment information, scheduling patient’s next appointments, making payment arrangements for the patient’s next appointment, collecting all current patient portions upon patient’s check out, gathering new insurance information & entering all insurance plans into patient accounts, making sure all insurance

& patient information is up to date & current, confirming patient appointments, scanning pertinent documents into patient’s charts in the computer, as well as transferring any X-rays that are sent from another office into patients charts in our computer X-ray system Dexis, & various special projects as assigned

Treatment Coordinator

Dental Associates of CT - Waterbury, CT

January 2020 to July 2020

As a Treatment Coordinator for Dental Associates I worked between their Shelton and Waterbury offices. My responsibilities included answering phone calls, checking patients in and verifying their insurance as well as their personal information, working with one of the Dentists and several hygienist’s to fill their schedules, make their patients appointments, and determine & collect their copays at the time of service, also made calls to patients to try to collect any balance due on their account. I also checked to make sure all the necessary dental codes, X-rays and narratives were on all of the claims I submitted to make certain that their processing time was at a minimum. As a treatment coordinator daily chart preparation was another of my responsibilities.

Administrative Treatment Coordinator

Wilton Dental Care - Wilton, CT

May 2009 to September 2018

As an Administrative Treatment Coordinator for Wilton Dental Care my responsibilities included answering phone calls, checking patients in and verifying their insurance as well as their personal information, working with one of the Dentists and several hygienist’s to increase their productivity & the running of reports to track this, as well as making calls to fill their schedules, make their patients appointments, and determine & collect their copays at the time of service. I also sent monthly billing statements and made calls to patients to try to collect any balance due on their account. I checked to make sure all the necessary dental codes, X-rays and narratives were on all of the claims I submitted to make certain that their processing time was at a minimum as well as checking the status once they were sent. As an administrative treatment coordinator daily chart preparation was another of my responsibilities.

Education

High school diploma

Westhill High School - Stamford, CT

Skills

• Dental Receptionist (10+ years)

• Dentrix (10+ years)

• Insurance Verification (10+ years)

• Excellent customer service, as well as written communication skills (10+ years)

• Front Desk (10+ years)

• Excellent verbal and written communication skills. 17 years of customer service experience, very knowledgeable in use of dental coding (10+ years)

• Word processing

• Data entry

• Customer service

• Dental office experience

• English

• Phone Etiquette

• Microsoft Excel

• Computer skills

• Communication skills

• Time management

Assessments

Medical Receptionist Skills — Highly Proficient

July 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

November 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Administrative assistant/receptionist — Proficient December 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Cleaner fit — Proficient

November 2021

Measures the traits that are important for successful cleaners Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Participated in a mission trip to Peru to help the underprivileged population along the Amazon River with their dental needs.

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