Office Assistant Customer Service

Padmini Khemraj

South Ozone Park, Queens, New York

Cell: 718-***-**** Email: ************@*****.***

Profile Summary:

Solid administrative and extensive clerical experience. Looking for a general clerical opportunity with your organization to provide administrative support and excellent customer service

• Proficiency in MS Word, Excel, Power Point and Quick Book Accounting, Accounts Payable and Accounts Receivables.

• Excellent interpersonal and communication skills and able to multitask in a fast-paced environment.

EXPERIENCE:

Insight Global / United Health Group 07/2020 – 4/29/22 Customer Service /Contact Tracer/Contact/Case monitor/Investigator Other Outreaches:

• Revation (Dialer)

• Genpop

• Trace Database

• Booster Outreach

• 2nd Dose

• Cross train as case investigator

• Maintain AQP of 98% on case investigation, contact intake, contact monitoring, and case monitoring calls

• Utilized Salesforce CRM Work programming to contact New Yorkers diagnosed with COVID 19

• Patient Confidentiality

• Identify, monitor, and support exposed individuals

• Excellent communication for sensitive interpersonal and cultural sensitivity

• Interviewing skill for patient and contacts

• Provide necessary information and instructions on exposure, symptoms, and risk

• Inform clients about city and state support services for those in quarantine or insolation JAMAICA HOSPITAL – Human Resource Department

Volunteer Department (Office Assistant) 10/2019 - 03/2020

• Updating, filing, and organizing employees’ records.

• Answers phones and responds to general inquires and organizes folders and maintains filing system.

• Schedules interviews and orientation for new volunteers. CARE ONE MULTI-SPECIALITY, Queens, New York 07/2019 - 09/2019 Office Receptionist,

Temp assignment ended.

• Printed and obtained patients’ demographics and records.

• Verified insurance and recorded patients’ information.

• Organized and maintained electronic files accordingly.

• Answered calls and scheduled appointments for both existing and new patients. ALL CARE FAMILY MEDICINE, Queens, New York

Receptionist/Secretary

Temp Assignment ended. 01/2019 - 04/2019

• Collected and prepared 25- 35 specimens for laboratory pick up (Phlebotomy).

• Utilized E-Clinical Work programming to enter patients’ lab information.

• Recorded patients’ vital signs

• Utilized E-Clinical Work programming to enter patients’ lab information.

• Recorded patients’ vital signs

ALL MED URGENT CARE - Internship. 10/2018 - 12/2018

• Shadowed medical professionals to obtain background knowledge in the field of medical assisting along with patient care and satisfaction. F & K GENERAL, CONSTRUCTION CORP, Queens, New York Administrative Assistant

(Company closed) 2007-2013

• Prepared daily, weekly, and monthly reports and updated calendar of appointments.

• Performed accounting functions including cash reconciliations and money transfers.

• Answered and screened telephone calls and messages in a courteous manner, scheduled appointments, and meetings

• Typed, drafted, and sent memos, proposals, and purchased and maintained office supply inventories

• Maintained filing systems and databases and entered financial information into the systems. EDUCATION

Course Certification for COVID-

19 Contact Tracing

John Hopkins University

06/2020

Allen School of Health Sciences, Jamaica, NY

Certification in Medical Assisting - 04/2018 – 08/2019 Adult Learning Center, Richmond Hill, NY

High School Equivalent Diploma – 2014

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