Data Entry Office Assistant
Resume:
Tanya Goodrich
East Wenatchee, WA 98802
**************@*******.*** 509-***-****
Reliable, loyal, and enthusiastic customer service professional with over 10 years of experience in meeting and exceeding customer needs. I am a dedicated associate with strong data entry and customer service skills. I am well versed in working with the general public and am a conscientious team player. My interpersonal and communication skills make me an excellent applicant to learn and grow with your company.
EXPERIENCE
Office Assistant, Eastmont Body Shop, East Wenatchee, WA. December 2021 to Present
Day to day responsibilities include scheduling appointments for estimates and repairs. Manage customer files and work orders, position required the use of CCC One estimating software. Serve as the liaison between owners and insurance companies. Maintain communications between customers and insurance company. Monitor incoming payments, create invoices, pay vendors and record deposits using Quickbooks. Position required basic accounting skills and the ability to balance receipts and payments with 100% accuracy. Manage parts inventory, check in parts, process returns with vendors. Position required the ability to multi-task, organize, and prioritize.
Parts Associate, Mid Columbia Forklift, East Wenatchee, WA. May 2018 to December 2021
Acted as the first point of contact for customers and vendors, assisted customers in person and over the phone placing parts orders and locating hard to find parts. Processed payments, created purchase orders for vendors. Balanced daily ledger comparing purchase orders to vendor invoices. Processed returns. Worked with vendors regarding warranty claims. Maintained communications with shop technicians ensuring they had the correct part for the job. Position required basic accounting skills, ability to multi-task and a high degree of organizational skills.
Recording Specialist North Meridian Title & Escrow, Wenatchee, WA June 2017 to December 2017
Reviewed recording packages and worked with escrow team to correct errors. Submitted documents for recording with Douglas and Chelan County. Position required familiarity with Simplifile, ability to calculate recording fees and taxes with a high degree of accuracy. Copied, scanned and filed recorded documents, prepared billing statements. Position required problem solving and strong communication skills.
Service Advisor KIA, Wenatchee, WA May 2013 to June 2017
Processed customer payments, submitted warranty claims and recalls online using company software, scheduled customer appointments, created repair orders using company software. Ensured customers vehicle went through the repair processes in a timely manner while keeping the customer informed, communicated directly with technicians to ensure every vehicle was diagnosed and repaired correctly. Position required face to face interaction with customers, strong communication skills and the ability to multi-task.
RELEVANT SKILLS
Familiar with MS Word, Outlook.
Experienced with multi-line VOIP phone systems.
Proficient in basic accounting, bookkeeping.
Software experience includes Quickbooks, CCC One, RamQuest, Simplifile.
EDUCATION
Eastmont High School, East Wenatchee, WA
US Career Institute, online
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