Customer Service Representative
Resume:
Julie Ingle
Lincolnton, NC *****
************@*****.***
A compassionate and friendly individual who is seeking a challenging and rewarding position where I can become an asset to the company.
Authorized to work in the US for any employer
Work Experience
Customer Service/Returns
THE WALKING COMPANY, INC - Lincolnton, NC
October 2016 to September 2022
• Answered inbound calls to assist customers with their online orders.
• Stayed current with new styles, to be able to better assist customers.
• Processed exchange orders, issued a gift card or a refund for items returned back to the company from the customers.
• Provided accurate and appropriate information to customers inquires.
• Appropriately communicated with upset customers to resolve concerns and questions.
• Actively listened to the customers issues and questions, showing compassion and displaying empathy for the customers.
• Worked with computer programs to place and assist customers with orders and able to multitask. Customer Service Representative
Johnson Distributors - Gastonia, NC
September 2015 to October 2016
• Answered calls from customers.
• Entered sales data in to the computer.
• Made appointments.
• Made copies and sent faxes.
• Talked with customers in person when they came in to the office. Before and After School Care Lead Teacher
Lincoln County Schools - Lincolnton, NC
September 2001 to June 2014
• Provided nurturing and appropriate environment for children ranging in ages 5 to 12.
• Organized and carried out age appropriate daily activities.
• Took attendance and maintained files on each child.
• Collected tuition weekly, made deposits and made sure accounts were kept current.
• Communicated with parents or guardians about daily activities and behaviors.
• Enforced rules to teach manners and maintain safe environment.
• Kept children safe and secure at all times.
• Encouraged positive behaviors.
Education
High School Diploma
Lincolnton High School
Skills
• Data Entry
• Childcare (10+ years)
• Customer service (9 years)
• Computer skills
• Communication skills
• Phone Etiquette
• English
• Windows
Contact this candidate