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MARIA GONZALEZ
EXPERIENCE
SWBC CALL CENTER
SAN ANTONIO, TX 78228
JOB TITLE, PAYMENT REMINDER – BILANGUAL REPRESENTATIVE. FROM 02/2022 THRU 07/2022
SUPERVISOR: BRENDA DIAZ 210-***-****
JOB RESPONSIBILITIES: HANDLED EARLY STAGE COLLECTIONS FOR ACCOUNTS 30 DAYS PASS DUE, INBOUND AND OUTBOUND CALLS PROCESSING PYMTS IN A TIMELY MANNOR TO MEET BIOMETRICS SCORES, HANDLED MORTAGE LOANS AND CAR LOANS PYMTS. ALSO NOTATED CALLS AND BORROWERS CONCERNS CONCERNING THERE ACCTS.
CITI BANK PROCESSING CENTER
100 CITIBANK DRIVE
SAN ANTONIO, TX 78245
DATA ENTRY OPERATOR
FROM 02/2021 THRU 11/2021
TRS CONSULTING H.R: YVETTE FISHER 646-***-****
2
JOB RESPONSIBILITIES: PERFORMED ROUTINE CLERICAL TASKS THAT REQUIRED BASIC RESEARCH AND PROBLEM SOLVING. PROCESSING PYMTS, ONLINE ENTRIES, RESEARCHING AND PROCESSING ADJUSTMENTS TO ACCTS ON VARIOUS SYSTEMS, COLLECTING DATA ON LOGS AND REPORTS, SORTING, MATCHING, ORDERING AND/OR RECONCILING ITEMS; PREFORMING VARIOUS DATA ENTRY TASKS. PROCESSING BANK TRANSACTION IN A TIMELY MANNER.ALSO ENCODED CHECKS IN A IMAGING SOFEWARE, AND BATCHED WORK IN A TIMELY MANNOR.
EDUCATION: CENTINELA VALLEY HIGH 1974-1979 DIPLOMA SKILLS: TENKEYBYTOUCH, 45 WPM, IMAGING SOFTWARE, BUSINESS MACHINES. NCR AND WORD, EXCEL. ALPHANUMERICAL KEYSTROKES 10,000. EXCELLENT CUSTOMER SERVICE SKILLS,
EARLY STAGE COLLECTIONS TAKING INBOUND AND OUTBOUND CALLS, NOTATING EACH CALL IN
A TIMELY MANOR, PROCESSING PAYMENTS FOR BORROWERS ON THERE AUTO LOANS AND MORTGAGES.
BANKING LOCKBOX EXPERIENCE DOING GENERAL CLERICAL
OPERATIONS,RECEIVING LOGING BATCHING AND DISTRIBUTING WORK TO MEET DEADLINES, FILING AND PHOTOCOPYING AND ANSWERING PHONES, PREPARING AND DISTRIBUTING INCOMING AND OUTGOING MAIL. ABILITY TO WORK IN A FAST PACE DEADLINE DRIVEN ENVIRONMENT.STRONG ATTENTION TO DETAIL AND ACCURACY SKILLS.
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