Center Representative Customer Service

VICTORIA THAMMACHACK

330-***-**** *******************@******.*** linkedin.com/in/victoria-thammachack-70a054220

CORE COMPETENCIES

Superior Customer Service

Creative Problem Solving

Thoughtful Time Management

Enjoy Working with People and Collaborating on

Projects

EXPERIENCE

Paninis Bar and Grill- Stow, OH Server September 2016- September 2021

Grew within the company from hostess to server

Primarily expedite food to customers

Ensure excellent customer service though friendly and prompt service

Skillfully anticipate and address guest service needs

Train new servers and staff on guest service expectations and restaurant protocols

Leaf Filter LLC- Hudson, OH Call Center Representative August 2021- December 2021

Initiate outbound calls for digital advertisement sales

Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation

Exceed customer service expectations by providing an outstanding experience to every potential customer

Document and update interaction within customer relationship management (CRM) system

Brubaker’s Pub- Fairlawn, OH Bartender/Shift Leader December 2021-September 2022

Manage staff during all shifts

Prepare food and beverage in a timely manner

Communicate effectively with staff and customers

Responsible for health and well-being of patrons

Manage all food and beverages inventory and stocking

Responsible for upkeep and cleaning of facilities

Manage finances at the end of each shift

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EDUCATION

The University of Akron- Akron, OH Graduate December 2022 GPA: 3.2

Organizational Supervision Major Business Administration Minor

Cuyahoga Falls High School Class of 2017 GPAL 3.3

Six District Compact Program Cosmetology License June 2017

INTERNSHIPS

Shear Perfection Salon Stow, OH October 2015- June 2016

Shadowed multiple stylists

Easy going and natural communication with clients of all age

Interfaced with customers to identify needs

Studio CK Salon Beachwood, OH October 2016- May 2017

Washed hair and prepared clients for their haircuts or color treatments

Scheduled appointments

General cleaning and sterilizing of instruments

Responsible / Organized

Strong Communication Skills

Loyalty and Driven for Growth

Eager to Learn and Continue Professional

Development

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