Customer Service Warehouse Manager

Kevin W. Burns

Warehouse Operations & Logistics Management

*********@*****.*** • 210-***-****

www.linkedin.com/in/kevin-burns-8b2662222

San Antonio, TX 78232

Outcome-oriented, dedicated, and highly resourceful professional with over 20 years of vast experience spearheading end-to-end management of warehouse operations and shipping activities across diverse sectors. Demonstrated expertise establishing warehouse from ground up, while leveraging strong knowledge of design and layout to generate enhanced profit growth and productivity. Proven success hiring, coaching, mentoring, and directing diverse teams to maximize professional and business development along with driving continuous process improvements. Bringing exceptional coaching and interpersonal skills to inspire, and technical and business skills to provide superior customer service. Exceptional team player with refined negotiation abilities as well as an analytical and problem-solving aptitude.

Areas of Expertise

Warehouse & Operations Supervision

Strategic Planning & Execution

Shipping Management

Process Efficiency

Scheduling & Documentation

Customer Service & Delivery

Warehouse Building Layout

Time Management

Team Development & Leadership

Inventory Management

Relationship Building

Key Negotiator

Professional Experience

Warehouse Manager

Lonestar Electric Supply – San Antonio, TX 2019 – Present

Consolidated Electric Supply – San Antonio, TX 2016 – 2019

Steer management of warehouse functions through oversight of 20-member staff, including warehouse personnel and drivers. Execute various key tasks efficiently with an aim to optimize delivery planning processes by leveraging outstanding scheduling, organizing, and routing skills. Foster and maintain strong professional relationships with customers, vendors, and transport companies. Interact with several interdepartmental employees and customers on daily basis to update on critical shipments. Lead supervision of shipping activities and management of hazardous materials, while ensuring complete compliance with local, state, and federal requirements. Uphold responsibility of planning stock quantities in accordance with marketplace demand and sales forecast, setting up maintenance/repairs on delivery trucks, and ordering equipment/supplies.

Spearheaded reduction in overtime to enhance profits and ensure seamless execution of warehouse functions through recruitment of appropriate employees.

Led optimal utilization of warehouse space to optimize layout along with nurturing user-friendly environment to promote learning and team collaboration.

Drove and promoted performance improvements through training and mentorship of personnel, while increasing professional and business development.

Maximized data accuracy by inventorying items with daily/monthly cycle counts and conducting investigations to identify and remove discrepancies.

Enhanced productivity and minimized errors by supervising warehouse system updates.

Purchasing/Inside Sales Representative

Atchafalaya Measurement – Floresville, TX 2013 – 2016

Administered control over inventory functions for all parts within warehouse and trucks. Maintained measurement equipment, purchased and organized oilfield products, and accurately documented account records and contact logs to aid in implementation of sales process. Fostered and retained strong relationships with various customers and vendors.

Supported in maximizing profits by comprehensively researching and securing least expensive vendor along with purchasing adequate stock levels to aid sales demand.

Served as key spokesperson to effectively negotiate pricing with vendors to secure best pricing for company.

Additional Experience

Warehouse Manager, Crawford Electric Supply – San Antonio, TX 2005 – 2013

Directed successful establishment of warehouse from scratch. Generated enhanced sales growth to maximize warehouse space. Gained company recognition as best supplier in city with exceptional customer service by leading recruitment of appropriate number of employees to support sales.

Education & Credentials

Graduation

Churchill High School – San Antonio, TX

Certification

Welding Certificate, St. Phillips College – San Antonio, TX

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