Service Representative Customer
Resume:
KERIA CHAMBERS
**** ******* ********, ** *****
*************@*****.***
To obtain a Professional Customer Service position where I can fully utilize my effective communication skills, organizational abilities, and strong problem-solving skills. EXPERIENCE
OCTOBER 2018 – FEBRUARY 2022
BENEFITS VERIFICATION REPRESENTATIVE, CAREMARK (CVS) SPECIALTY PHARMACY – BUFFALO GROVE, IL
• Responsible for contacting insurance companies to verify, process, and run insurance claims for specialty medications.
• Placed outbound calls to doctors, clients, and patients regarding Medicare, and Medicaid for billing and co-pays. Diagnosed and resolved complex issues and implemented strategies to resolve problems.
AUGUST 2014 – SEPTEMBER 2018
TEAM LEAD, VAN RU CREDIT CORPORATION – DES PLAINES, IL
• Worked closely with customers to communicate how much they owe the company, set a payment deadline and assist them with a payment plan to eventually resolve their debt.
• Coached and lead a team of six collectors to reach our monthly quota while planning a course of action to recover outstanding debts and negotiate payoff deadlines. JUNE 2011 – JULY 2014
PROPERTY MANAGER, PUBLIC STORAGE – ELMHURST, IL
• Made outbound calls to collect debts, in order to generate daily reports, while supervising and leading a team of 2-3 individuals.
• Worked independently on property, working both indoors and out while managing the daily office tasks, retail sales, and maintaining the facility. JANUARY 2008 – MAY 2011
CUSTOMER SERVICE REPRESENTATIVE, UNICARE – BOLINGBROOK, IL
• Answered a high volume of calls, while assisting with the department projects to boost company morale.
• Processed policy changes on new and existing businesses and identified and solved general commission problems.
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EDUCATION
MAY 2016
ASSOCIATE DEGREE IN BUSINESS MANAGEMENT, DEVRY
UNIVERSITY
APRIL 2009
CERTIFICATE DATA PROCESSING & ACCOUNTING, TRITON
COLLEGE
JUNE 2009
HIGH SCHOOL DIPLOMA, PROVISO WEST HIGH SCHOOL
SKILLS
• Technology Skills
• Strong Interpersonal Skills
• Excellent Communication Skills
• Ability to Work Strong Under Pressure
• Project Management
• Team Leader Skill Problem Analysis/Solving Skills
• Experience with Microsoft Outlook, Microsoft Excel, Microsoft Team
• Ability to work in Share point
Contact this candidate