Call Center Customer Service
Resume:
Tearney Beam
Customer Service Team Lead
Matthews, NC 28105
***********@*****.***
SKILLS
Able to meet and exceed established productivity, quality assurance and Call Center performance goals. More than capable of utilizing standards, guidelines and written procedures for performing radiology scheduling functions is of vital importance. Efficient with scheduling efficiently and accurately following established guidelines while applying customer service techniques in all interactions both internally and externally is required. Successfully communicating using approved scripts and verbally interacting on the phone for up to eight hours is expected. EXPERIENCE
Etsy, Remote- Seller Support Team Lead
January 2020 - PRESENT
● Coach team members and train new team members on how to excel in their roles as email seller support agents.
● Resolve conflict while identifying improvements within the team as a whole.
● Use Microsoft Office to gather and collect data based on current events that may be causing issues for sellers or agents. As well as to provide communication to the teams.
● Assist with troubleshooting windows pc software issues that are not compatible with the company’s software.
Washington State Government, Remote- Claims specialist manager May 2017 - January 2020
● Processed claims for new agents and when the queue is backed up.
● Trained new employees and evaluated live calls and claims. Apple Call Center, Remote- Customer Care / Technical Support Level 2 December 2012 - June 2017
● Assisted customers with their accounts and devices. Processed refunds and set up repairs.
● Provided phone support and chat support.
● Set up MAC boot camp on Windows PCs.
Microsoft Call center, Remote - Technical Support/Software specialist May 2011 - May 2017
● Worked on the Microsoft Office and Xbox campaign to assist customers with their technical Microsoft office issues and membership issues.
● Handled billing, subscriptions and user violations. EDUCATION
American InterContinental University, Atlanta, GA- Bachelors of Science; Administrative Management
August 2014 - October 2018
Ultimate Medical Academy, Tampa, FL - Associates of Science; Medical Office & Billing Specialist. May 2012 - May 2014
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