Front Desk Administrative Assistant

Helen C. Haynes

O’Fallon, MO *****

Mobile Phone: 773-***-****

Home Phone: 636-***-****

E-mail:*************@*****.***

WORK EXPERIENCE

Administrative Assistant to the VP for Student Services May 2020-Present

St. Charles Community College Cottleville, MO

Manages Vice President’s calendar and schedules appointments & meetings.

Greets visitors and provides information to students, faculty, staff, & visitors.

Screens incoming calls and correspondence and responds independently when possible.

Prepares memos outlining and explaining procedures and policies.

Arranges programs, events, and meetings

Prepares meeting agendas, Attends meetings and records minutes.

Prepares correspondence, reports, and other complex documents.

Creates and maintains database & spreadsheet files.

Completes projects and reports using data exports from databases, Excel, and Word).

Make travel arrangements

Assist with new hires, location, computer and telephone needs.

Enrollment Services Assistant Nov-2015-May 2020

St. Charles Community College Cottleville, MO Education Duties: General Financial Aid information, answering phones, greeting perspective students, register and drop student in classes, enter high school and college transcripts into system, maintain records and assist with archiving, scan, print and mail various department correspondence, sort and route mail, assist with department filing, photocopying, scanning and other projects as assigned.

Financial Aid Officer April 2011 Feb- 2015

Illinois Institute of Art Tinley Park, IL Education Duties: Financial planning/Federal, State and Institutional funding Setting appointment, yearly re-packaging of financial aid, clearing federal verification, scanning, printing and emailing financial plans and required documents

Senior Admissions Coordinator December 2002 - April 2011

Illinois Institute of Art Chicago, IL Education Duties: Assisting students with obtaining required transcripts, assisted Students with completing Free Application for Federal student Aid, assisting with completing all necessary documents needed to complete the Financial Aid process

Front Desk Receptionist January 2000 – December 2002

Illinois Institute of Art-Chicago, IL Education Duties: Answering calls, taking messages for the President, mailing invites for upcoming events greeting guests, giving the necessary documents needed for school visit.

Director of Communications April 1991 - December 1999

Fairmont Hotels Incorporated Chicago Hotels and Lodging Duties: weekly staff schedules, meeting room set-ups for telecommunications needs, maintenance of all telecommunication equipment throughout the hotel, assuring all In-bound calls were answered in three rings or less, assured that all messages were delivered to each guest room and assuring all telecommunication needs were met

EDUCATION Some College Coursework Completed, Interior Design, October 2005 - I have not graduated Illinois Institute of Art Chicago, IL

Some College Coursework Completed, Machine Information Systems, September 1995 - I have not graduated Harold Washington College Chicago, IL Computer related concentration

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