Service Advisor Customer
Resume:
Michael Ryan
Franklin Lakes, NJ *****
***********@*****.***
Dedicated to providing to the highest-quality customer service. Strong personal ethics and integrity. Communicate a professional image of honesty and concern for customers' wants and needs. Work well under pressure and deadlines. Work Experience
SELF EMPLOYED
SELF EMPLOYED - Franklin Lakes, NJ
September 2017 to Present
Own and maintain multiple small rental properties. Maintain and provide tenants with safe living space and kept within all state laws and guidelines.
In charge of all Lease contracts and security deposits for each tenant under NJ guidelines.
PLUMBING ASSOCIATE
Home Depot - Hackensack, NJ
November 2011 to October 2017
Communicated with customers to provide recommendations on plumbing repairs and assist with material recommendations and cutting and threading pipe. SERVICE ADVISOR
BMW of Tenafly - Tenafly, NJ
November 2008 to June 2011
Coordinate BMW customer repairs and service orders for volume dealership (25 technicians).
High volume service center generating 300 repair orders per month. SERVICE ADVISOR
Mercedes Benz - Paramus, NJ
September 2004 to November 2008
Generated over 350 repair orders/month.
Coordinated Ros with up to 50 Mercedes technicians. Consistently achieved between 95 - 100 Customer Satisfaction Index (CSI) rating.
2002 + 2003 "Platinum Achievement Award" (highest CSI + certifications completed). SERVICE ADVISOR
Benzel-Busch Motor car Corp - Englewood, NJ
December 2003 to September 2004
Mercedes Benz Service Advisor for large-volume dealership (35 technicians). Achieved consistent 95 - 100 Customer Satisfaction Index (CSI) rating. FINANCING AND LEASING MANAGER
Liberty Subaru - Oradell, NJ
March 2000 to December 2003
F&I and sales for High-volume Subaru dealership (loan approvals, documentation, after- market). OWNER/OPERATOR
Ryan Automotive Service - North Haledon, NJ
July 1994 to February 2000
Gas service station and automotive repair facility (brakes, tune-ups, etc). 3 bay auto repair facility with 2 lane gasoline center pumping average 65,000 gallons per month.
Education
High School Diploma
Bogota High School - Bogota, NJ
June 1985
Skills
• SKILLS
• Building Customer Trust and
• Maintenance Oversight
• Loyalty
• Contract Negotiation
• Understanding Customer Needs
• Mechanical skills
• Dealership and Factory Standards
• Diagnostics and troubleshooting
• Coordination with Service Team
• Brake Repair
• Plumbing
• Pipe Threading
• Mechanic Experience
• Facilities Maintenance
• Oil Change
• Automotive Repair
• Service Technician Experience
• Tire Service
• Handyman
• Suspension
Additional Information
Bogota NJ Volunteer fire department 1985-1990
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