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Service Advisor Customer

Oakland, NJ
November 01, 2022

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Michael Ryan

Franklin Lakes, NJ *****


Dedicated to providing to the highest-quality customer service. Strong personal ethics and integrity. Communicate a professional image of honesty and concern for customers' wants and needs. Work well under pressure and deadlines. Work Experience


SELF EMPLOYED - Franklin Lakes, NJ

September 2017 to Present

Own and maintain multiple small rental properties. Maintain and provide tenants with safe living space and kept within all state laws and guidelines.

In charge of all Lease contracts and security deposits for each tenant under NJ guidelines.


Home Depot - Hackensack, NJ

November 2011 to October 2017

Communicated with customers to provide recommendations on plumbing repairs and assist with material recommendations and cutting and threading pipe. SERVICE ADVISOR

BMW of Tenafly - Tenafly, NJ

November 2008 to June 2011

Coordinate BMW customer repairs and service orders for volume dealership (25 technicians).

High volume service center generating 300 repair orders per month. SERVICE ADVISOR

Mercedes Benz - Paramus, NJ

September 2004 to November 2008

Generated over 350 repair orders/month.

Coordinated Ros with up to 50 Mercedes technicians. Consistently achieved between 95 - 100 Customer Satisfaction Index (CSI) rating.

2002 + 2003 "Platinum Achievement Award" (highest CSI + certifications completed). SERVICE ADVISOR

Benzel-Busch Motor car Corp - Englewood, NJ

December 2003 to September 2004

Mercedes Benz Service Advisor for large-volume dealership (35 technicians). Achieved consistent 95 - 100 Customer Satisfaction Index (CSI) rating. FINANCING AND LEASING MANAGER

Liberty Subaru - Oradell, NJ

March 2000 to December 2003

F&I and sales for High-volume Subaru dealership (loan approvals, documentation, after- market). OWNER/OPERATOR

Ryan Automotive Service - North Haledon, NJ

July 1994 to February 2000

Gas service station and automotive repair facility (brakes, tune-ups, etc). 3 bay auto repair facility with 2 lane gasoline center pumping average 65,000 gallons per month.


High School Diploma

Bogota High School - Bogota, NJ

June 1985



• Building Customer Trust and

• Maintenance Oversight

• Loyalty

• Contract Negotiation

• Understanding Customer Needs

• Mechanical skills

• Dealership and Factory Standards

• Diagnostics and troubleshooting

• Coordination with Service Team

• Brake Repair

• Plumbing

• Pipe Threading

• Mechanic Experience

• Facilities Maintenance

• Oil Change

• Automotive Repair

• Service Technician Experience

• Tire Service

• Handyman

• Suspension

Additional Information

Bogota NJ Volunteer fire department 1985-1990

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