GURPREET KAUR

PROFILE SUMMARY

Highly effective management professional with an overall experience of around 20 years. Superb interpersonal and leadership skills and problem solving abilities. Highly motivated, energetic, talented, innovative, creative personality bringing comprehensive background in media and customer service industry. Patient and empathetic with extensive background in conflict resolution. Personable and professional under pressure excelling at customer satisfaction and hardworking in deadline-driven environments. Production management specialist offering talent in strategic inventory management, organizational development and project planning. Seasoned Operations Manager who excels at streamlining operations to decrease costs and promote organizational efficiency.

CAREER HISTORY

Production Coordinator – Culture Machine Media Pvt. Ltd. Mumbai (Aug 2021 onwards)

Co-ordinated with various departments on various digital and film projects for smooth functioning of the project.

Handled Cast, Costumes & Props on various projects. Managed legal documents.

Made stay & travel arrangements for cast & crew.

Operations & Sales Manager – Falcon Acoustics & Passive Fire Solutions Pvt. Ltd. Mumbai (Jan 2020 - Oct 2020)

Designing and implementing a strategic sales plan that expands company’s customer base and ensure its strong presence. Identification and acquisition of profitable new customers.

Implemented various sales/reporting structures/strategies to achieve individual & team targets periodically.

Responsible for the smooth functioning of the organization ensuring commitments to be met.

Organizing various social events for the employees.

Handling and solving grievances of the employees and organization.

Customer Finance Officer - Tech Mahindra Business Services Pune & Mumbai (May 2018 – Dec 2019)

Call clients in order to take payments for their debts

while taking utmost care about customer experience

Manager Operations – Sam’s Food, Music & More… Pune (Sep 2016 – Dec 2017)

•Strategically developed effective marketing plans to increase sales and profits while managing costs.

•Interacted positively with customers while promoting hotel facilities and services.

•Promoted the business through participation and sponsorship of community events.

•Created fun team building activities to engage staff in up-selling to meet revenue targets.

•Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Producer - The Illusionists Film Company Mumbai, Pune (Jul 2010 – Aug 2016)

General Manager - Sameer Productions Pvt. Ltd. Pune (Jun 1999 – Jan 2005)

•Acted as a liaison between all departments.

•Oversaw all phases of video production for the film, from pre-production to post- production.

•Created shot lists, booked talent and locations and prepared the location and set for shooting.

•Incorporated ideas at different stages of the making to enhance the final product.

•Coordinated with the talent relations department to facilitate execution and payment of talent contracts.

•Supervised the entire crew, including offering feedback and enforcing deadlines.

•Coordinated and supervised Costumes of the entire cast.

Customer Relations Advisor – Hutchison 3 Global Services Pvt. Ltd. Mumbai (Oct 2008 – July 2010) & (Mar 2005 – Aug 2005)

Customer Care Executive - EXL Service Pune (Sep 2005 – Aug 2006)

•Managed customer calls effectively and efficiently in a complex, fast-paced and challenging Call Centre environment.

•Resolved customer complaints efficiently and quickly.

•Analyzed call volume and average call time to monitor performance and productivity.

602/C Shree Darshan CHS Plot No. 21 Shimpoli Road, Gorai 1, Borivali West Mumbai - 400092

+91-916*******

adtaah@r.postjobfree.com

https://www.linkedin.com/in/ggurpreet-kaur-sameer-b8813524

EDUCATION

Second Year B. Commerce

G. N. Khalsa College Mumbai.

LANGUAGES

English, Hindi, Punjabi, Marathi, Urdu