Entry Operator Data
Resume:
PERSONAL SKILLS
Human Resource Management, Foundation Course in Human
Resource Management
Chartered Institute of Personnel Management Sri Lanka, Colombo English
LANGUAGE SKILLS
WORK EXPERIENCE
·Managed portfolio of accounts and monitored for issues in need of attention.
·Provided advice on different bank products and financial options.
·Exceeded sales goals in Savings and Personal Financing Products on consistent basis.
·Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
·Evaluated client financial positions and identified most appropriate banking products.
·Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
·Balanced teller drawers and ATM cash.
·Developed tailored solutions to meet individual banking needs.
·Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
·Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
·Opened, closed and updated accounts for customers.
·Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
·Produced and executed loan packages.
·Upheld stringent bank standards for loans, money handling and legal considerations.
·Developed customized solutions of deposit, lending and other products for small business customers.
Bank Associate
Hatton National Bank Plc
2012/04 - Present
EDUCATION
IMESH NAWANJANA
B A N K A S S O C I A T E
Driven banking professional with 10+ expertise in
building relationships, Personal banking and retaining small business customers. Talented at leading strong teams, increasing business and maximizing profitability with advanced understanding of sales, customer
relations and goal planning.
*********.***@*****.***
Kadawatha, Sri Lanka
2021/06 - present
Business administration, Master of business Administration Staffordshire University, Staffordshire
2016/11 - 2017/11
Management, Graduate Diploma in Management
Business Management School, Colombo 06
2019/11 - 2020/11
Sales Management, National Diploma in Sales Management The Sri Lanka Institute of Marketing (SLIM), Colombo 2013/03 - 2015/09
Banking & Finance, Certificate in Banking and Finance Institute of Bankers of Sri Lanka, Colombo
2012/10 - 2012/12
Data Entry Operator
Innodata Isogen, Colombo
2012/01 - 2012/04
Completed data entry tasks with accuracy and efficiency relating to EPUB conversions.
Consumer banking
Customer Relationship Management
Documentation skills
Cash Handling
Analyzing performance
Strategic planning
Building customized solutions
Giving presentations
Account servicing
Cross-selling expertise
Small business operations
Negotiation Skills
Multitasking
HOBBIES/ INTERESTS
I am a Scout and passionate with the nature and loves trekking. Loves reading and Storytelling
Brown-Black belt Holder in Karate
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