Reservation Agent Customer Service

BLANCAFLOR T. HONTANOSAS

Phone: 095********

Email: ************@*****.***

Address: L. Tudtud St, Mabolo Cebu City

CALL CENTER PRO with INBOUND AND OUTBOUND EXPERIENCE

Sales Customer Service Collections Reservations

Customer Centric, with a history of top ranked production in inbound and outbound call centers. Routinely singled out for high-volume, high quality works within deadline-intensive setting spanning collections, customer service, and sales area.

Personal Information

Age: 26 Gender: Female

Date of Birth: December 03, 1995 Place of Birth: Sta. Ana, Manila

Civil Status: Single Nationality: Filipino

Father’s Name: Nemesio Hontanosas Sr.

Mother’s Name: Jocelyn Hontanosas

Religion: Roman Catholic

Language: Cebuano, English, Tagalog, Basic Korean, Chinese, and Japanese

Skill Highlight

- Customer Service

- Active Listening and Communication

- Selling and Upselling Services

- Relationship Building

- Good in creative and resourceful research and data gathering.

- Good in handling escalations and complex problems.

- Good in handling irate customers with utmost professionalism.

- Good steward of compensation benefits with good judgment in the distribution and provision.

- Excellent in typing skills

Education

TERTIARY

University of Bohol

Tagbilaran City, Bohol

2012 – 2013 Undergraduate

SECONDARY

Blessed Trinity College

Talibon, Bohol

Graduated Year – 2012

ELEMENTARY

Blessed Trinity Elementary School

Talibon, Bohol

Graduated Year – 2008

Work Experience

(1) Name of Company: Teleperformance

Account: Hotels.com

Sales Representative

Start and End date: January 2015 – April 2017

- Answer incoming phone calls to book hotel reservation and assist with customer service needs.

- Book reservation accurately and efficient, and leverage consultative sales techniques expertise

- Drive sales and increase revenue by upselling and adding on service.

(2)Name of Company: WIPRO

Account : Delta Airlines Reservation Department

Sales and Service for Delta Airlines

Start and End date: August 2017 – July 2018

- Handled 50+ customer interactions per day, giving detailed personalized, friendly, and polite service to ensure customer retention and satisfaction.

- Analyzing or memorizing company services to be able to answer customer questions quickly and efficiently and make upsells.

- Collate source data such as customer names, address, phone numbers, and credit card information in order to book flight reservation.

(3)Name of Company: IPLOY

Medical Equipment

Position : Billing Specialist

Start and End date: October 2018 – November 2019

- Follow-up on all unpaid insurance claims, answered patient’s question regarding their bills, and processed all refund, performed insurance, and patient collections.

- Communicate with patients to identify and resolve outstanding payments.

- Understood the claim editing process and resolving the edits based on appropriate department procedures regarding claim submission.

(4) Name of the Company: ACCENTURE

Account : Verizon

Customer Service Representative

Start and End date : February 21 – October 9, 2020

- Perform basic troubleshooting on the phone and communication system issues.

- Store phone data and ensure that messages are delivered to the proper recipient.

- Giving options to our clients if their device got damage.

- Provided assistance to end users as requested.

- Documented software and hardware issues.

(5) Name of the Company: HOLIDAY FACTORY PACKAGE TOURS

Travel Agency

Start Date: August 29, 2021

- Make alternative booking arrangements if changes arise before or during the trip Travel Agents help travelers sorting through vast amounts of information to find the best possible travel arrangements.

- Finalize itineraries with customers and complete ticket sales by preparing electronic or paper tickets.

- Ensure all bookings and reservations are processed accurately.

- Providing our clients with the best travel package deals.

- Solving cases like During Travel Complaints

Character Reference

Jim Araneta Team Leader 094********

James Rayla Salvador Mentor/SME 092********

Eramie Grace Bartiana Reservation Agent 096********

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