GIOI (JOE) NGO

Security Engineer/ Systems Administrator

*** *.*. ********* ****, Gilbert, SC 29054 – 803-***-****- adta4j@r.postjobfree.com - https://www.linkedin.com/in/gioingo/

PROFESSIONAL SUMMARY

A Senior Systems Architect with expert in cyber security, QA testing, virtualization, ERP, cloud computing and networking.

Had past US DoD Active Secret Clearance (US Citizen with Public Trust security clearance).

Exceptional versatility and adaptability. Knowledgeable in cyber security, Quality Assurance and systems infrastructure architect. Dedication and drive as a hard-working individual.

Superlative communication and team-building skills.

Ability to manage multiple tasks in a pressured environment

SOFTWARE SKILLS

Languages:

C/C++, SQL, PL/SQL, PERL, JAVA, XML, XHTML, JAVASCRIPT

Enterprise Backup:

Cyber Security:

Veritas Backup Exec, VEEAM, EMC AVAMAR, Unitrends,

SIEM log aggregation analytics, Splunk, ArcSight, Tenable Security Center, Nessus, Qualys, Symantec Endpoint Protection, NetIQ

QA Testing:

HP LoadRunner, QA Director, HP ALM – QC.

Avionics / aerospace:

DO178B (Level A/B/C)

Enterprise Infrastructure Content Management:

SharePoint 2007/2010/2013/Office 365.

Configuration Management:

LANDesk Management Suite 7.0, BMC Remedy ARS 3.0

Web Technology:

DHTML, JAVASERVLET, JSP, J2EE, JDBC, ODBC

Web Services:

SOAP, AJAX, IIS.

Virtualization:

VMware (ESXi, Server and Player), Hyper-V, V-Center and Oracle VM VirtualBox.

Architectures:

J2EE, SOA, Client/Server, Rest API

Enterprise Anti-virus:

Symantec, McAee, Trend Micro

Enterprise Monitoring and Testing:

Opviews/Mercury (HP) LoadRunner

Scripting:

VBScript and T-SQL scripting,Perl, Bash, Bourne, Korn, C Shell

Databases:

ORACLE, SYBASE, MS ACCESS, MS SQL 2012, POWER BUILDER

OS:

AIX/SOLARIS/UNIX/LINUX, WINDOWSSERVERS 2012/2016, MACINTOSH, OS/2, VMware, Windows, CentOS, RedHat, Ubuntu

Application Servers:

WebLogic, Oracle 9i AS, Apache Tomcat, Macromedia Cold Fusion MX, IIS

IDE Tools:

VISUAL STUDIO.NET, ECLIPSE, NETBEAN

Design tools:

RATIONAL TEAM CONCERT, VISIO

Graphics:

2-D, 3-D, PAGE MAKER

Security protocols:

RSA, ISA, MOM, IIS, LDAP, Kerberos, DNS, Active Directory GPO, Encrypting File System (EFS), ACL,

ERP:

ROSS, SAP, i-Renaissance

Project Management:

MS Project, CATALYST, ITIL

Report Writers:

CRYSTAL, DATATRIEVE, Easytrieve, GEMBASE, Microsoft SQL Server Reporting Services

Networking:

TCP/IP, OSI, HTTP, SFTP, LAN/WAN, CISCO IOS router and switches, SolarWinds, WebLogic

IBM MAINFRAME Messaging Integration:

ENDEVOR, CICS, JCL, APS,MQ-SERIES,COBOL,DB2, Liberty Application Server and WebSphere.

DEC VAX:

Open VMS, DATATRIEVE, DECNET/SNA, DECCAL, DECGRAPH, ALLIN1, CDD and SQL.

E-mail server:

MS Exchange Server 2010.

EDI:

Sterling Gentran for Windows server (4010, 4010A1, 4030)

SAN/NAS:

HP/COMPAQ StorageWorks, tape library MSDL, NetApp, Dell EMC PowerMax 8000, Dell EMC ECS, Dell EMC Isilon

EDUCATION AND CERTIFICATIONS

University of South Carolina.

BS Degree (Applied Mathematics, with cognate in Information Management Science)

South University, South Carolina.

MBA in Health Care Information Systems Management

PROFESSIONAL CERTIFICATIONS

MCSE: E257-9241

CISA: Certified Information Systems Auditor (0853429)

CCNA (CSCO103304714)

Red Hat Certified Engineer 7.1(807100831803854)

CompTIA Security Analytics Professional (Security+ and CSA+) ID# COMP001020865866

VMware Certified Associate (VMW-DO716B23B-00343636)

MCTS: Microsoft Office SharePoint Server 2007 (ID# 7149549)

MCTS: Microsoft Windows SharePoint Services 3.0 (ID# 7149549)

MCTS: Microsoft Windows 7 Configuration (ID# 7149549)

Oracle Certified Solaris Associate, Solaris 10 (ID# SUN594181)

IBM e-server Certified Specialist - AIX Basic Operations V5 (ID# SR5865967)

VAX/VMS Certified System Administrator –Digital Equipment Corporation

PROFESSIONAL TRAININGS

Certificates: ArcSight Certified Security Professional Services, AIX/LINUX/SUN UNIX SOLARIS System Administrator, DEC

VAX/VMS System Administration, Windows 2010 Server System Administrator, Exchange 2003/20072010 administration, Power Builder Programming, ORACLE/ MS SQL Administrator and Data Warehousing.

PROFESSIONAL EXPERIENCE

Palmetto GBA (BlueCross BlueShield of South Carolina) Columbia, SC

January 2020- Present

Security Administrator/ Project Manager

Supporting Java-based applications and resolving technical production issues.

Deploying applications to IBM Liberty Application Server 21.0.0.5 on Java 8, Solaris SunOS 11, and WebSphere Application Server V8.5.5.17 and responsible for software patching and upgrading.

Providing system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems.

Performing capacity planning for future growth and expansion of the network server infrastructure on Cisco switches, routers and firewall.

Ensuring network server resources meet requirements for continuous business availability.

Implementing a server consolidation strategy consistent with providing tiered services to customers. Solutions to include Blade, SAN, NAS, CAS and virtual technologies

Installing, configuring and supporting application server and web server software on IBM WebSphere and Liberty.

Shell scripting in a Unix/Linux environment.

Developing automation and scripting to deploy web applications to application servers

Troubleshooting production issues for web applications and providing support using tools such as GitHub, Jenkins, Artifactory and Urban Code, etc. to develop solutions

Developing MQ object definitions to support application projects. Install and configure MQ Series queue managers, queues, and channels as per design specifications.

Working with various APIs to integrate the Linux environment.

Responsible for the operation and support of the Infrastructure.

Monitoring load tests, perform deploys, review logs, and various other tasks maintaining the middleware portfolio. Working with development Engineers to implement and support the project's infrastructure design.

Regional Medical Center, Orangeburg SC

April 2019- January 2020

Systems Administrator/ Project Manager

Responsible for the operation and support of the Microsoft / VMware / Citrix Infrastructure.

Responsible for the operation and support of the Microsoft Exchange 2010 / VMware / Citrix Infrastructure.

Managed Email (Outlook; Exchange; PowerShell; eDiscovery); Exchange Integration (POP; IMAP; SMTP; EWS); Directory Services (Active Directory); Corporate Phone System (Cisco Unify); Voice & Video Conferencing (Skype for Business; Atos Unify; Ribbon SBC; Unify2; Crestron); Microsoft Skype for Business hybrid deployments; Email security management administration; PowerShell scripting for Exchange, VoIP Enterprise Telephony; Active Directory; Group Policy; NTFS permissions; DNS; Load Balancing; Design applications for High Availability and Disaster Recovery; Public and Private encryption Key Certificates.

Performed installation, configuration, maintenance, and support of hospital standard hardware/software technology to iincluding all aspects of Windows Server System Administration including server configuration/management/ support, VMware, Citrix, Microsoft Windows 2008/2012/2016 servers, Active Directory administration, SCCM administration, performance monitoring, advanced troubleshooting and problem resolution.

Managed relationships with and serve as a liaison with application support, internal customers and vendor. Involved leadership in planning and implementing large scale technical projects in support of enterprise applications and shared services including OKD (Kubernetes), PeopleSoft, SAP, Research Computing, Spark, and Splunk.

Developed and improved upon systems used to automate provisioning and maintenance of Linux systems.

Worked with various APIs to integrate the Linux environment with other software (Splunk, Ansible, Puppet, etc.)

Developed and maintained Linux containers designed to execute in an orchestrated container environment (Openshift, Kubernetes, Docker, etc. ) both on premise and in the cloud.

Collaborated with local application developers to improve systems integration and automation for enterprise services and web applications.

Designed, deployed and maintained complex scripts (Shell, Python, Ruby, etc.) and tools that allow for automated installs, on demand provisioning and efficient maintenance of supported environments.

Supported patching, upgrades and problem resolution for OIT supported Linux servers and containers.

Provided Tier 2/3 technical support including incident resolution and participate in on call rotation.

Established security standards to ensure the confidentiality, integrity, and availability of all electronic protected health information created, received, maintained, or transmitted are compliant with HIPAA guidelines.

Hewlett-Packard Enterprise, Alpharetta, GA

February 2016 – April 2019

QA Tester/ArcSight Security Engineer

Working with Incident Handling/Incident Response (IH/IR) team, analyze system requirements of project's business and its security plan; recommend alternative technologies or improvements to enhance information systems to support organizational goals and present this recommendation to senior management. Lead the design and review processes for new systems; develop and document the proposed technical design for the integration and implementation of any new software, into existing infrastructure. integrate HP TechPulse Incident service to Cloud ServiceNow for ticketing management.

Assist with Security Vulnerability Exception in remediation to request for granting exceptions of vulnerabilities via Request for Policy Exception Form (POEM) spreadsheet or documentation and confer with ISSO and security PM and stakeholders. Assist with Honeywell NetAXS, a Web Based Access Control application to use Web browser to manage access of any device that interface to internal computer network. Assist for Data Flow Controls for serial data transmission locally or in a network, with Xon/Xoff protocol and assist with modem connections onXon/Xoff or CTS/RTS (Clear to Send/Ready to Send) commands. Also use Data-flow analysis in gathering information in programming such as control flow graph (CFG).

Manage Tenable Security Center with Nessus scanner for threat identification and isolation of vulnerabilities through remediation. Coordinate activities needed to automate and manually remediate vulnerabilities in close collaborate with

local site and corporate personnel. Execute remediation activities through the application of updates, configuration changes and installs to systems within the site boundary. Assist and coordinate with the implementation operational directives of the Technical Implementation Guidance (STIGs), Security Content Automation (SCAP), Security Federal Information Security Modernization Act of 2014 (FISMA 2014), NIST 800-53, CMS MARS-E and HIPAA Security and Privacy for cybersecurity practices. Coordinate and assist with the technical standards based on the Centers for Medicare & Medicaid Services (CMS) and the Minimum Acceptable Risk Standards for Exchanges (MARS-E), on a series of security controls. Support security standards which includes network scanning for security vulnerabilities, PCI-DSS, NERC/CIP, CIP-003 Security Management Controls, and CIP-007 Systems Security Management.

Create Security Assessment Test Plan for a series of system assessments and tests to exercise the security features and procedures against all applicable security requirements of DoE directives for vulnerability testing regarding Web application vulnerability assessment and security test plan: Establish the Test Target, Select Test Environment, Define Test Scope, Determine Test Restrictions, Determine Test Window Details, Obtain Access Credentials, Obtain Stakeholder Approval and Obtain Stakeholder Contact Info. Assist QA and DevOps teams on Jenkins servlet container and GitHub version control with SOA architecture and UML .

As a member of Tier 2 team, troubleshoot content for a complex HP ArcSight Security Information and Event Management (SIEM) tool and infrastructure. This includes use cases for Dashboards, Active Channels, Reports, Rules, Filters, Trends, and Active Lists. Provide optimization of data flow using aggregation, filters, etc. Logging - Parsing, Normalization, Aggregation, Filtering and Enrichment Events - Correlation, Alerting, and Monitoring via Reports, Dashboards, & Active Channels. Health - Monitoring of varies aspects SIEM environment: application, hardware, and events.

Configure Informatica PowerCenter to accomplish data integration that can process vast records and connect to a vast array of data sources, including AWS services such as Amazon Simple Storage Service (Amazon S3), Amazon Relational Database Service (Amazon RDS), and Amazon Redshift. Have virtual private cloud (VPC) configured with public and private subnets across two Availability Zones. This provides the network infrastructure for your PowerCenter deployment and PowerCenter Repository Service for object locking and access, and the PowerCenter Integration Service. Use Enterprise Data Catalog that is available on Azure and currently Informatica Intelligent Cloud Services (IICS) for natively running on Azure.

Building and managing SIEM use cases and content driven from customer requirements, log formats, source data for SIEM analysis, deploying systems and applications, ETL, and configuration management ( with ArcSight and Splunk) and concepts, Logging - Parsing, Normalization, Aggregation, Filtering and Enrichment and Events - Correlation, Alerting, and Monitoring via Reports, Dashboards, and Active Channels, monitoring Health on aspects SIEM environment: application, hardware, and events)

Install, configure and apply patches on RHEL VMs, Windows 2008/2012 servers hosting on VMware Esxi environment with the specified HP ArcSight products to meet the customer’s business requirements, to include: Enterprise Security Manager (ESM), Logger, Connectors, User Bahavior Analystics, Event Broker with ADP, Management and configuration of Vulnerability Management (VM) platform, security advisories and defining the severity levels for the vulnerabilities and scanning, validation and reporting of vulnerabilities, and integrate data and event feeds with HP ArcSight SIEM with MySQL/ PostgreSQL, SQL 2012 and 2016 on Windows Servers.

Document and support Identity & Access Management (IAM) solutions with NetIQ products on Red Hat Linux servers, provisioning workflows, customizing eDirectory schema, in implementing driver logic, performing data migrations, and in general troubleshooting solutions, implementation of SSO (single sign on) solutions, SAML based federation solutions for applications deployed in the Salesforce cloud environment; review Design and development experience with governance and certification workflows. Administer Fortify Application Defender as a Web Application Firewall tool.

Setup and configure Microsoft Systems Management Server- SCCM for remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software; integrate with end point management tool Sysmantec Endpoint Protection and Shavlik Ivanti patch management. Trouble shoot and configure CISCO switches, routers and ASA firewall appliance. Fortinet FortiGate next generation firewall (NGFW) has been looked at for future consideration. Manage Site-to-Site and Client VPN for multiple office locations in Aiken, SC and Augusta, GA to establish secure connections with each other.

International Systems Technology, Charlotte, NC

July 2014 - January 2016

Exchange Administrator

Integrated and upgraded Duke Energy Meter System.

Responsible for the operation and support of the Microsoft Exchange 2010

Email (Outlook; Exchange; PowerShell; eDiscovery); Exchange Integration (POP; IMAP; SMTP; EWS); Directory Services (Active Directory)..

Used Informatica tool for Extract, Transform, and Load files for data integration.

Provided system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems.

Performed capacity planning for future growth and expansion of the network server infrastructure on Cisco switches, routers and firewall.

Ensured network server resources meet requirements for continuous business availability.

Implemented a server consolidation strategy consistent with providing tiered services to customers. Solutions to include Blade, SAN, NAS, CAS and virtual technologies.

Implemented data archiving solutions.

Ensured change management process is adhered to at all times.

Acted as initial point of contact to receive trouble calls from the Help Desk or PC Support Group.

Performed 24 x 7 support processes for all facets of our network server based systems.

Developed shell scripts (PERL, BASH) to automate server procedures and administrative tasks.

Bank of America, Charlotte, NC

August 2013 - June 2014

Infrastructure Architect

Installed and updated newly developed Becubic application for Band Of America Data Lineage System. Responsible for the operating system and associated subsystems.

Researched, planned, installed, configured, maintained and upgraded hardware and software interfaces with the operating system. Worked as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.

Participated in design, development and implementation of systems engineering activities, to include OS technical support, systems programming and data center capabilities.

Responsible for components of complex engineering and/or analytical tasks and activities. Assisted in establishment of input/output processes and working parameters for hardware compatibility and coordination of subsystems design and integration of total system

Scientific Research Corporation, North Charleston, SC

November 2010 – July 2013

Infrastructure Architect

Supported SPAWAR Chapter 33 project with the Veteran Administration (SPAWAR Systems Center Atlantic Information, Warfare Department, IA Cyber Defense & Cyber Security Systems) on their cloud computing networks.

Responsible for the operation and support of the Microsoft Exchange 2010 / VMware / Citrix Infrastructure.

Email (Outlook; Exchange; PowerShell; eDiscovery); Exchange Integration (POP; IMAP; SMTP; EWS); Directory Services (Active Directory).

Performed installing and configuring Tomcat Apache 6.0 Web Server. Modify server.xml configuration file, Servlet and JavaServer Pages, Tomcat installation directories, deploying Java Web applications, the web. xml file, valves, loggers, security realms, connecting Tomcat to Apache Web Server, hosting multiple Web sites, performance issues, load testing, the Tomcat Manager and the Tomcat Administration tool.

Built, tested, secured and implemented Red Hat Enterprise Linux VMs servers.

Created Test Plans, System Decomposition Diagrams, Test Matrices, Test Scenarios, and Test Cases (both manual and automated).

Updated, upgraded and patched all RHEL Linux severs in the Federal, Private and Miami clouds.

Computer Sciences Corporation, Blythewood, SC

March 2009 – November 2010

Systems Administrator/ Project Manager

Managed Linux/AIX/Solaris installations and upgrades to ensure work is properly performed in accordance with company policy. Recommend resolution to complex matters of significance and coordinates the implementation of the approved course of action. Setup Network Installation Managers (NIM) servers on Aix to support clients using Network File Systems (NFS).

Configured LVM on VMware and Hyper-V VMs.

Configured two node clusters in PowerHA application for AIX for HACMP (High Availability Cluster Multiprocessing) for system fault resilient and reduces downtime of applications.

SQL Server 2008 DBA, responsible for improvement and maintenance of the SQL databases to include rollout and upgrades; responsible for implementation and release of SQL database changes for SharePoint. Used T-SQL to query databases.

Managed and supported video conferencing (VTC) -Tandberg Quickset 20, KIV 7, KG175D on NIPR/SIPR net through the NEC (DOIM)- for unclassified (NIPR) and classified (SIPR) for Biometrics Identity Management Agency (DoD). This technology mainly serves the communication for the Army and other intelligent agencies on a weekly basis through Defense Information Systems Agency and Department of Defense.

Built and managed multiple Solaris SunOS 10 servers and installed, configured and managed in virtual environment with Oracle VM VirtualBox and VMware ESX Server.

DP Professionals, Columbia, SC

November 2006 – February 2009

Systems Analyst

Managed Active Directory using Microsoft Operations Manager (MOM) to monitor the latency experienced by Outlook, Outlook Web Access, Outlook Mobile Access, ISA and Exchange ActiveSync technology, created Sites and Workspaces in SharePoint 2007/WSS 3.0, controlled user access and permissions for project management.

Managed MS Exchange 2007 in NAS/SAN environment; responsible for administering, monitoring, and maintaining the internal Exchange messaging server environment; responsible for provision of problem escalation support, troubleshooting of messaging system, and implementation of appropriate patches, updates, service packs and repairs; supported and administered the operations of the Enterprise Mail System, including OWA; administered Active Directory infrastructure components including Active Directory Connectors.

Functioned as a researcher as a member of software development team on enterprise IBM host system (DRMANAGER, TSO, ENDEVOR, TAO, CICS, JCL, APS,MQ-SERIES).

Launching Protocols) to access to some applications such as queue status and reports.

Served as a key contributor to the identification of business objectives, business workflows, screen/entry workflows, etc., for projects and/or LOE (Line of Estimate).

McCorkle’s Nurseries Inc., Dearing, Georgia

July 1998 – October 2006

MIS Manager

Directed IT department in the development, implementation and ongoing support of existing and new software applications and hardware platforms. Worked closely with end-user groups to ensure operational stability and that new applications met the practical needs of the company.

Used VBScript and T-SQL scripts with Data Transformation Services (DTS) tools in SQL Server 2000 to copy complete database schema and all of its objects such as Stored Procedure, Functions, Triggers, Tables, Views, Constraints etc.

Managed and did coding for EDI system with Sterling Gentran translation (4010, 4010A1, 4030), XML, interacting with the SQL plant database and Gembase programs with 810,820, 856,850,855,856 and 997 transaction sets with Walmart, Home Depot and Lowes over the Web (XMODEM, AS2) integrated with Ross Systems ERP package.

Managed enterprise anti-virus software (Symantec, McAee, Trend Micro) and enterprise backup software Varitas NetBackup, Symantec Backup Exec.

Modeled business processes; simulated, documented, stored and optimized the cross functional business process model using Visio and Ross ERP package.

Designed nursery plant beds, buildings, materials and water irrigation systems using AutoCAD.

State Accident Fund, Columbia, SC

July 1993– June 1998

Information Systems Manager

●Managed the agency MIS department of 4 staff on IBM AS/400 and RISC/6000 running AIX 4.0, SCO UNIX, DEC ULTRIX, Oracle database, Lawson Accounting Software, Power Builder 5.0, 100 Windows 95 workstations, PowerSoft Infomaker, Statistica, Visio, MS Office, DataGLANce and Netware 4.1.

●Monitored host and non-host network using IBM Netview, a IBM SNA network management software that provided centralized monitoring and control for SNA, non-SNA and non-IBM devices.

●Functioned as the ORACLE DBA, installed, configured, troubleshoot, and maintained LAWSON database system in the backend on IBM RISC/6000 servers running AIX; implemented, configured, and troubleshoot database instances, replication, backup, partitions, storage, and access. Monitored and optimized system performance using index tuning, disk optimization, and other methods. Set user privileges within the database environment. Coding in C for producing reports to management.

●Functioned as a system analyst and project lead, planed, organized, staffed, and facilitated MIS resources; prepared annual Information Systems budget/Strategic Plan and established alignment with departmental activities with company’s strategic objectives; analyzed and made recommendations concerning hardware and software acquisitions (MS Project).

●VAX/VMS system manager: managed MicroVAX 3195 and peripherals; monitored and trouble shoot system performance; managed print queues; installed and upgraded system software; set up and trained new users.

PROFESSIONAL ASSOCIATIONS

Member of Information Systems Security Association International (ISSA), Technology Association of Georgia, Institute of Electrical & Electronics Engineers, DECUS, Palmetto Personal Computer Club and South Carolina Association of Data Processing Directors.

VOLUNTEER EXPERIENCE

Inner City Youth Mentor –City Year Columbia-June 2001 - March 2002, Columbia, South Carolina. I mentored kids in soccer and gym.

https://www.cityyear.org/columbia

Volunteer Match - Summer Youth Volunteer’s summer 2002 - Lexington, South Carolina. In Columbia, many children grow up in the midst of poverty, causing them to fall behind in school. I tutored them in Math and reading.

https://www.volunteermatch.org

PROJECTS ACCOMPLISHMENTS

Veteran's Affairs (Chapter 33 LTS) Post 9/11 GI Bill Project. Dec 2009 – 2010. Since the Post-9/11 GI Bill was enacted in 2008, the VA has issued approximately $19 billion in benefit payments to 702,576 individuals and their educational institutions. The VA has since developed and implemented new technology to improve and enhance the processing of Post-9/11 GI Bill claims. This new solution has enabled VA to cut processing times by more than half. The Post-9/11 GI Bill has been a resounding success, and it’s become the most generous education benefit for Veterans since the original World War II GI Bill.

Completed MS Exchange migration from 5.5 to 2003 for 2000+ mailboxes for BlueCross.

Converted analog telephone system to voice over IP Cisco technology on WAN for 3 branch locations in Georgia and North Carolina for McCorkle Nurseries Inc.

Converted outdated systems to MicroVAX 3195 which resulted savings 30% for the first year and 20% annually of the total IT expenditure for the State Accident Fund.

Constructed state wide network information systems for State Office Victim Assistant of South Carolina to expedite the assistance process to victims of crimes.

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