Entry Representative Data
Resume:
Subrina T Jude
West Valley, UT 84120
adta29@r.postjobfree.com
CAREER SUMMARY
Work experience as a Youth Advisor in a
correctional facility. Mentoring troubled youth and maintaining regulations. Proven ability to coordinate and supervised ensuring the safety and regulatory
compliance. Dedicated Customer services and Data entry Representative, taking inbound and outbound calls in call centers. Motivated to maintain customer satisfaction and contribute to company success.
SKILLS:
Customer Service
MS Office Suite
Supervision & Training
Data collection
Organized
Reporting
Internet Navigator
Attention to details
Troubleshooting
Experience:
Customer Service Representative
Black Turtle Services
Sandy, UT
9/2019 - 01/2022
Taking inbound and outbound calls in call center.
Verified customer regarding their existing account. Created new accounts and submit application for new consumer applying for Health coverage.
Respond to questions and concern about health
insurance account.
Counsel consumer with options and coverages.
Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns. Reviewed claims request and processing.
Collect contact and personal information to check and confirm question.
Renewed consumer’s Health coverage application.
Medical Benefit Enrollment Representative
ADP Data Entry
West Valley, UT
10/2016 - 07/2019
Re-enrolled employees medical benefits for following year plan.
Taking inbound and outbound calls.
Informed Employees with benefits has offered and
available for their plan year.
Verified contribution into medical benefit account. Assisted Employees with online navigating, resetting password, and account activation.
Promoted form Health and Welfare department to Flexible Spending account department.
Ensured document received for health reimbursement claims are sufficient.
Youth counselor
FBYC Detention Center
Farmington, UT
04/2012 - 10/2016
Responsible for the processing of Juveniles in and out of the facility.
Searched rooms for weapons, valuables, drugs, and
other items.
Enforced all regulations of the facility.
Prepared and maintained records.
Collected data on Juveniles to compile social history. Provided data to use in diagnosis and court reports. Observed and recorded behaviors.
Daily mentoring and monitoring.
Education:
Rogue Community College
Business Administrating - 1999
Medford, OR
Union College
Accounting - 1997
Lincoln, NE
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