Customer Service Case Manager

Hong Tham Thi Nguyen

********@*********.*** *** - 847 - 9144 San Rafael, CA 94901

Position

Software Engineering (Remote)

Summary

Multi-talented Case Manager with expertise in busy environments. Hardworking and dedicated to top outcomes. Excellent time manager, communicator, and problem solver. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success. Experience driving community support with proactive approaches and diligent leadership of physical resources and personnel. Organized and committed to optimizing support to handle growing demands. Advanced English and Vietnamese abilities. Thoughtful individual offering successful fundraising background. Track record of raising funds through various means for different service organizations. Focused, composed and interested in helping others within community. Highly motivated community service professional skilled at networking, media outreach and relationship development. Key member of media team with excellent social media skills. Flexible and versatile team player adept at maintaining sense of humor under pressure.

Skills

•Team collaboration

•Python

•Java

•C++

•HTML

•Testing

•Debug

•Document management

•Progress evaluations understanding

•Public speaking

•Bilinguals

•Emotional awareness

•Community service

Experience

•Engaged with others successfully using strong verbal and written communication skills.

•Completed assigned duties and consistently produced high volume of work to support daily business needs.

•Welcomed customers and answered questions.

•Communicated needs and issues to appropriate supervisors for administrative action.

•Collaborated with community leaders, organizations, and public agencies to promote community service programs.

•Adhered to high level of standards and values and maintained professional demeanor.

•Presented talks at community groups to promote organizational mission and programs.

•Talked with volunteer prospects to identify personal goals and effectively pair individuals with appropriate organizations.

•Maintained up-to-date and accurate program files and records.

•Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.

•Emailed information and reminders regarding upcoming volunteer opportunities to community leaders and civic groups.

Completed courses:

•Principle and software engineer

•Principle of programming

•Software design and construction

•Advanced software development

•Software Quality and Testing

•Software engineering management and process

•Software system engineer and requirements management

•Enterprise database design

•Data modeling and database design

•Computer networking and operating systems

•Information technology in the organization

•Computer Medisoft, word, excel, and keyboarding

Degrees

Masters: Information technology in software engineering, 05/2020-03/2022

School: GPA 4.0

School Projects:

-Java: design student website: code and implement

-UML: design school network system

References:

Martin: (408) 203 - 5905

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