Data Entry Scheduling Coordinator

Gianna Reyes

347-***-**** ******.*******@*****.*** linkedin.com/in/gianna-reyes

EXPERIENCE

UC Case manager April 2022- Present

Cayuga Centers New York, NY

●Manage a caseload of 8-12 children or families placed in the program by the Office of Refugee Resettlement.

●Ensure all assessments, Significant incident reports, team case notes, and foster family daily reports are up to date in the hardcopy files, electronic files, and UC portal.

●Assist unaccompanied children and their potential sponsors in the family reunification process.

●Consult with clinicians, Federal Field Specialists, Case Coordinators, and Care coordinators regarding case progress, concerns, and recommendations for releasing children to their potential sponsors, or long-term foster care.

●Educate new hires on navigating UC portal data base, and how to address different types of cases in compliance with ORR Field Guidance Policies.

Scheduling Coordinator August 2021 - April 2022

Mount Sinai West Outpatient Specialty Clinics New York, NY

●Perform patient intake, including the completion and filing of all patients’ medical records.

●Coordinate patient consultations and follow-up appointments using EPIC electronic health record system.

●Schedules patient Faculty Practice Associate (FPA) appointments and updates practice management system.

●Ensure accuracy of the practice management system by updating patient information and verifying insurance records.

●Initiate up to 100 reminder calls for next day's appointments.

Teach new hires the protocols for each specialty practice, HIPAA compliance regulations and how to use EPIC electronic system.

Service Coordinator March 2021 - July 2021

Personal Touch Home Care Early Intervention Program Bronx, NY

●Supported clients by initiating referrals to determine eligibility for services at several evaluation sites.

● Participated in IFSP meetings and helped clients with dual eligible Early intervention and Special Education cases.

●Ensured that all assigned children are being served in a timely manner and services adhere to the child’s plan of care in-regards to duration, frequency, setting and type of service rendered.

●Coordinated services such as Occupational, Physical or Speech Therapy and Family Counseling for assigned caseload of children with developmental delays.

●Documented progress notes for clients including referral information, care placement, ongoing case concerns, and discharge planning.

●Collected insurance information and contacted insurance companies to verify enrollment status, policy or benefit plan type, and type of coverage extended by policy.

●Lead orientation meetings for new service coordinators and families to educate them on Early Intervention processes, times lines and goals in compliance with the Department of Health

● Instruct services coordinators how to use New York Early Intervention System.

●Supported families in obtaining referrals for services from health care providers, as well as identifying and applying for benefit programs such as Medicaid, Supplemental Social Security Income Program, Physically Handicapped Children’s Program and Child Health Plus.

Bilingual Front Desk Receptionist March 2018 – March 2021

New York Psychotherapy and Counseling Center Bronx, NY

●Prescreened patients or their representatives, predominately in low-income communities, to identify their needs and best direct them to the appropriate course of care.

●Maintained patient and service provider scheduling, ensuring accuracy on data entry, and tracking of up to 80 patients and their follow-up schedules per day.

●Verified insurance eligibility, communicate with insurance companies to process prior authorization requests for approval of prescribed medications.

●Released client mental health information in compliance to HIPAA regulations, for public housing assistance, social security benefits, and other external social services.

●Trained new hires on agency policies/practices, and how to use the IMA electronic medical records system.

Skills

Bilingual (Spanish), Google Suite, EPIC (Patient Software), IMA (Behavioral Health Software), Microsoft Teams, Microsoft Office, Excel, PowerPoint, Outlook Applications, and Point of Sale Systems, Customer Service

EDUCATION

Brooklyn College Brooklyn, NY

Bachelor of Arts Early Childhood Education and Special Education

Bachelor of Arts Children and Youth Studies

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