Data Entry Customer Service

Curt Jones

*************@*****.*** 832-***-****

***** ********** **, *******, ** 77086

PROFESSIONAL SUMMARY

Efficient Collector equipped with the necessary abilities and experience to successfully pursue bad debt collections. Proficient in investigating accounts, reviewing statements, and locating delinquent customers. Handle difficult situations with a calm, analytical approach. SKILLS AND QUALIFICATIONS

● Collections

● Customer Service

● Skiptracing

● Time Management

● Negotiation

● Problem Solving

● Self-Motivated

● Data Entry

● MS Excel

● MS Outlook

EXPERIENCE

FMA Alliance – Houston, Texas December 2007 - December 2020 Collections Team Lead

● Made high volume outbound collection calls daily on past due accounts.

● Kept records about communication with the customer and status of collection efforts.

● Handled inbound calls relating to accounts and posted payments by phone for delinquent customers.

● Conferred with customers by telephone to determine reasons for overdue payments and negotiated payment plans.

● Trained new employees.

● Updated contact information in database.

EDUCATION

Business Management

Delgado Community College New Orleans, La

AWARDS

Collector of the year 2016

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