Service Representative Customer

Shantrice Sheree’ Blanchard

*** ***** ********** ******

Baltimore, Maryland 21229

Home: 410-***-****

**********@***.***

Objective: To obtain a permanent full time position as a Customer Service Representative with a company that utilizes my work experience, interpersonal skills, and leadership ability.

Experience: Senior Staff, Shan’s Christian Daycare Center – January 2001 to Present

611 S. Beechfield Ave, Baltimore, Md. 21229, 410-***-****

Performing duties consistent with that of a director, overseeing weekly payments, bank transactions, and answering phone calls concerning the center. Update and maintain correspondences in keeping the Center operational. Escorting children on field trips on a regular basis.

New York and Company-November 6, 2004 to Present

Owings Mill Mall, Owings Mill, Md. 21133, 410-***-****

Provide excellent customer service, greet customers upon arrival, responsible for women clothing, handbags, gloves and accessories.

Superior Products – March 1997 to November 2000

Lisa Starughn

7575 Washington Blvd., Elkridge, Maryland 21075, 410-***-****

Performing multi task while answering over 1,000 phone calls per day. Assisting customers with sale orders from Superior Products. Place phone calls to carpet mills to check stock items along with placing sale orders. Filing paperwork and training new customer service representatives.

Skills: My skills include knowledge of Microsoft Word and Excel software programs.

Use of photocopier, typewriter, fax machine and cash register.

Education: Southwestern High School, June 1990

400 Font Hill Ave., Baltimore, Maryland 21223

Community College of Baltimore

Coppin State University, Currently Attending

90 Hour Child Care Certificate

Child Development Associate (CDA) Certificate

Volunteer Experience: The Empowerment Temple AME Church

Active P.T.A. member of Mount St. Joseph High School Mom’s Club

National Association for Family Childcare (NAFCC)

The Family Tree

The Brent A. Rosenberg, Lace Up To End Child Abuse

Accomplishments: License through the State of Maryland Human Resources.

Personal Reference: Available upon request.

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