Customer Service Team Member

Amanda Sullivan

Blends academic training in economics and business administration with hands-on experience in sales and operations support to offer employers a track record of delivering on tasks accurately, efficiently, and quickly. Known for providing best-in-class customer service and communications in a variety of business settings. Known for creating and implementing training that expands team member capabilities and instructs users on system utilization/improvement. Works with government, civilian, and corporate stakeholders. 1006 Maple Lane Corbin, Kentucky 40701 606-***-**** ***************@*****.*** WORK EXPERIENCE

Hoshisaki — Assembly

Williamsburg Truck and Auto — O ce Manager/Coordinator EDUCATION

Whitley County — Business

01/2022 to 12/22, Barbourville, Kentucky

Building dishwasher components, boxing and shipping Develop and execute strategy to enhance and maintain facility productivity and eliminate or improve the unproductive aspects of the current strategy. Plan and execute social, diversity and training activities to maintain a well trained and cohesive team. Mitigate expenses by accurately forecasting and scheduling employees based on hourly and daily projected workload.

09/2017 to 06/2021, Williamsburg Kentucky

Communicated directly with clients to establish project parameters, wrote proposals for design work, analyzed competitor web sites, determined web site content, produced site maps for client approval, and communicated progress with client throughout length of project.

Organized and reorganized itinerary according to the date, weather, clients, and the situation of attractions. Greeted and assisted customers with booking reservations and answering any additional questions both in person and over the phone. Scheduled, trained, and oversaw employees in day to day operations. 08/1996 to 05/2000

Received the Overall Business Award, Accounting Certi cate, Various other Business Awards & Certi cates Elected to take every business class available

Graduated with a 4.1 GPA

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