Sales Manager
Resume:
JOSEPH
DIBATTISTO
**********@*****.***
Durham, NC 27703
SKILLS
Sales Management
Business Operations and Strategy
Training and Development
Customer Experience
Industry Knowledge
Team Building and Motivation
MS Office
Salesforce
EDUCATION
Edinboro University of
Pennsylvania
Edinboro, PA
Bachelor of Science: Business
Administration
Economics Minor
North Carolina Department of
Insurance
Broker License: Property Casualty,
Life, Health
Medicare License
AHIP Certification
PROFESSIONAL SUMMARY
Accomplished leader with 20+ years of business operations, sales, marketing, and management experience. Skilled in creating and executing an exciting, performance-driven environment. Strong collaborative individual with exceptional communication and interpersonal skills.
WORK HISTORY
Ideal Concepts - Medicare Sales Agent
Allentown, PA • 04/2022 - Current
Determine financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Exceeds monthly sales goals by 8% through identifying new clients and cross-selling.
Creates sources for continuous client referrals within community and with businesses using extensive networking skills.
Increased sales by 6% by performing needs assessment.
Performs duties in accordance with applicable standards, policies and regulatory guidelines.
GoHealth - Team Manager
Charlotte, NC • 08/2020 - 03/2022
Established specific goals for assigned areas of responsibility in line with strategic objectives.
Developed, executed and communicated comprehensive strategy aligned with customers' objectives and financial position.
Top performing agent for over 6 months with conversion rate greater than 60%.
Recruited and trained sales team of 65 agents.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue resulting in 90% agent retention.
Managed sales and retention efforts for assigned business geographies and customer segments.
Planned and directed staff training and performance evaluations; including PIPs.
ALLSTATE INSURANCE - Agent/Owner
Durham, NC • 11/2017 - 08/2020
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Increased revenue by 15% through cold calling,
presentations, and networking.
Improved retention rate from 65% to 89% through cross- selling and addressing client needs.
Initiated and maintained relationships with customers and suppliers through account development.
Trained and motivated employees to perform daily business functions.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans. FLOWER CITY TOWING, INC - Business Development
Executive/Owner
Rochester, NY • 05/1997 - 06/2018
Built start-up business to 3M in revenue by executing market research; including on-line advertising, capitalizing on opportunities, and fostering strategic relationships.
Instituted HR processes for recruiting, hiring, coaching, evaluating, and employee performance management.
Trained, motivated and inspired 45 team members to work as a team to achieve individual sales goals.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Developed a Customer Service Training Program to address customer service deficiencies.
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