Service Representative Data Entry

Eric Mumford

**** ****** *** ******, **** Beach FL 32967 • *************@*****.*** • 860-***-****

Education

Master of Divinity, Southeastern Baptist Theological Seminary, Wake Forest, NC., 1996

Bachelor of Science, Management of Human Resources, Roberts Wesleyan College, Rochester, NY., 1991

Exam FX, Health Insurance Licensing Training, 2021

Diploma, Biblical Studies, Elim Bible Institute, Lima, NY., 1991

Public Relations Training, Spring Hill College, Mobile, AL., 1985

Credentials

• Licensed Georgia Health Insurance Agent, Sept 2021

• Medication Administration Certificate, Life Designs, Bloomington, IN., 2017

• CPR Certification, 2020

• Ordination, Elim Fellowship, Lima, NY., 1993

• License to Minister, Elim Fellowship, Lima, NY., 1991

Employment

Management of a home renovation, Farmington, CT Jan 2022 – Present

TTEC (TeleTech), work from home Representative Sep – Dec 2021

Licensed Health Insurance Agent contracted to Kaiser Permanente to enroll clients in Medicare Advantage plans

Kadan Homecare, Atlanta, Georgia Apr – Dec 2021

Caregiver for elderly clients with physical limitations

Robin Edwards - Acumen, McDonough, Georgia Feb – Apr 2021

Direct Support Professional caring for a young man with Downs Syndrome and Autism

Caregivers, Inc., Johnson City, Tennessee Oct 2020 – Feb 2021

Caregiver for three individuals with intellectual and developmental disabilities

Trader Joe’s, New York, New York Sept 2018 – June 2020

Manager of the Bread and Pastry department

Author, self-employed July 2017 – August 2018

Produced a manuscript of practical theology gleaned from overseas humanitarian work

Life Designs, Bloomington, Indiana Aug – Oct 2017

Caregiver for three individuals with intellectual and developmental disabilities

Lowe’s, New York, New York May – Aug 2017

Customer Service Representative

Lifechangers, Inc., Cookeville, Tennessee April 2000 – April 2017

Executive Director of a Christian, non-profit publishing and humanitarian organization; served as an itinerant conference speaker throughout the United States and in many foreign nations; authored numerous theological books on themes such as interpersonal love, coequality, and justice gleaned from the life-lab of receiving 24 orphaned children into an international, interracial, intertribal family. Renovated a 5,500 sq/ft home in Vinnitsa, Ukraine in 2000 to accommodate the ten orphaned children I received into my family and to facilitate humanitarian teams. Designed and built and 12,000 sq/ft home in Kampala, Uganda in 2005 to accommodate the fourteen orphaned children I received into my family, and to facilitate mobile medical teams comprised of volunteer doctors and nurses who worked together in refugee camps, slums and impoverished regions.

Pastor, New Covenant Church, Cookeville, Tennessee June 1997 – April 2000

Pastor, Christ Community Church, Raleigh, North Carolina June 1991 – May 1997

Missionary/Humanitarian, Youth With A Mission, Hong Kong May 1986 – April 1988

Human Resource Manager for a base of 250 humanitarian workers in Hong Kong

Skills

•Excellent oral and written communication skills – public speaking; interactive, multi-media presentations; PowerPoint; writing theological periodicals and designing newsletters

• Computer literacy and competency with many software programs

• Effective Customer Service Representative

•Interpersonal and intercultural relations – cultivating productive working relationships with persons from a very broad range of ethnic, political, religious, vocational, and socio-economic backgrounds. Teaching engagements and/or humanitarian initiatives have taken me to 70 nations, and I have resided in Hong Kong, New Zealand, Ukraine, and Uganda

•Life Counseling, Relationship Counseling, and Grief Counseling with individuals and families

• Multi-tasking – maintaining communication, forecasting, and necessary travel as the Director of full-time projects and operations on three continents

• Lateral thinking, proactive initiatives, and problem solving

• COVID-19 vaccinations: CDC verification card, December January 20, 2021

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