Chat Agent Service

Britney Malcolm

*** ******* ******, **** ******, NJ 07018. 973-***-**** *******.*********@*****.***.

Professional Summary

To secure a responsible career opportunity where I can fully utilize my experience, Knowledge and skills to the best of my ability and work hard with full dedication to achieve the organization goals and objectives.

Professional Experience

Part Time Hairstylist 2019-2022

Conduent (Chat Agent) 2018-2019

●Data Entry

● Provide quick response, courteous and professional customer service

● Works with customers to answer questions and provide real-time support

AJAS Aviation (Customer Service Agent) 2016-2018

●Fully United Trained

●Check In/Boarding of passengers

●Manage boarding gate operations

●Handling reservations, ticketing, Aircraft preparation and problem solving

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Advanced Call Center Technologies ACT (Sales Representative) 2016

●Service existing accounts

●Sell products/ meet customers’ needs

●Provide information on company products and services

Education

American School of Business 2022

Wilmot’s Academy 2015

Merl Grove High school 2010-2014

Irwin High School 2009-2010

Additional Skills

●Excellent verbal and written communications skills

●Self-motivated and works extremely well with others

●Great leadership skills

●Computer literate (Microsoft Word, Spreadsheet, Excel, SAS software)

Certifications

●Nine (9) Csec Subjects

●High School Diploma

●Certificate For Trained United Airlines Customer Agent

●Honors in English Literature

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