Objective
To obtain a leadership and fulfilling position with a reputable company that will allow me to further myself professionally while being an asset to the company.
Experience
Elon Properties – Lakewood, NJ 02/2016 to current
Property Manager
Growth Coach
Walk all ready units and property for curb appeal
3-day notices
Move outs statements
Enter work orders as needed
Collect all unpaid rent/ small balances
Generate lease renewal proposals for approval.
Deliver all approved lease renewal proposals.
Enter purchase orders
Gather and complete invoices for payment
Review move out notices, schedule time to walk units with residents
Generate/deliver letters as necessary
Setting appointments, show units and close DEAL
Deposit summary
Quarterly Inspections
Post all traffic into system
Work in Yardi
Growth Coach
Objective
To obtain a leadership and fulfilling position with a reputable company that will allow me to further myself professionally while being an asset to the company.
Experience
T & R Properties—Dublin Ohio 09/2014 to 10/2015
Community Manager
Rent posting
A/R Reviews
3 day notices
Move outs / S.O.D.A
Walk all ready products/property for the curb appeal
Review work order directory
Collect all unpaid rent/ small balance letters (phone calls/knock on doors)
Generate lease renewal proposals for approval.
Deliver all approved lease renewal proposals.
Purchase order review (open PO’s only)
Invoice (review send to corporate at the end of every week)
Review move out notices schedule time to walk units with residents
Invoices (review send to corporate at the end of each week)
Generate/deliver letters if necessary
Posting ads
Setting appointments, show units and close DEAL
Deposit summary
Quarterly Inspections ( Complete every 3 months matching season accordingly)
Post all traffic into system
Work in Yardi
Plaza Properties—Columbus Ohio 10/2012 to 09/2014
Property Manager
Knowledge of all Housing and Civil Enforcement Laws
Provide exceptional customer service
Complete occupancy report weekly
Responsible for all advertising, marketing and filling vacancies
Calculate overhead cost and budget entire property
Show rental units and obtain application and security deposit
Enforces occupancy policies and procedures by confronting violators
Record and follow up on all renewals
Manage maintenance workers and provide daily work load schedules
Maintain communication with vendors
Serve notices and eviction notices
Settle and diffuse any resident issue or dispute
Maintain great communication with residents
Ensure all rents and late fees are collected, posted and deposited in a timely manner
Generate necessary legal action, documents and process in accordance to state and company guidelines
Chase—Lewis Center, Ohio 4/2011 to 10/2012
Customer Service Specialist/ Online Customer Support
Provide exceptional customer service
Provide excellent oral/written communication to both consumers and employees
Trouble shooting
Problem solving
Knowledge of all banking products and procedures
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
Manage high volume projects and phone calls
Answers inquiries by clarifying desired information; researching, locating, and providing information
Cardinal Health—Dublin, Ohio 2008 to 2010
Database Specialist
Input all new RX and OTC items into Database
Maintain price changes for all items
Provide excellent customer service to clients
Answer clients questions
Maintain communication with clients
Problem solve any database errors with pricing
Complete administrative tasks
Frank Gates—Dublin, Ohio 1996 to 2006
Settlement Advisor
Mediate workers comp claims between injured workers and the company
Advise in a way that would help benefit the company and the injured worker
Settle worker compensation claims
Analyze claims, reports and legal documentation
Knowledge and understanding of Workers compensation laws and policies
analyzing the claim to determine extent of injured worker liability in accordance with policy provisions
Provide excellent communication to clients
Education
Mifflin High School--Columbus, Ohio
Specialized Training
Way to Wow a Customer, Telephone Banking
Achievements and Skills
Highest Settlement foe the year (Frank Gates)
Perfect Price Changes, 3 consecutive years (Cardinal Health)
Leadership Development, Effective Coaching, Customer Relations, Team Motivation, Problem Solving
Cross Selling
References
Amanda Foor 740-***-****
Debbie Huff 614-***-****
Nickie Perez 614-***-****