December **, ****

Attention: Human Resource Division

I would like to be considered for a position within your organization. For your review, I have attached a copy of my resume. If you have any questions or In the event that you need anything, please feel free to contact me. My information is listed below. Thank you for your consideration.

Sincerely, Katherine M. Rodites

Katherine M Rodites

718 Middle Lane Camp Hill, PA 17011/33 Artman Way Leechburg PA 15656

717-***-****

adt9sa@r.postjobfree.com

My Current Location: CAMP HILL and Pittsburgh PA

Work Authorization: ANY and am vaccinated

Earliest availability for Phone/ On-Site interview and start: ASAP

Rate: 16.00

Express Staffing

April 2016 - Present

Duties: Include but are not limited to: Customer service, data entry, preparing leases, Kitchen and cafeteria help, Patient care at Pinnacle, food and banquet server, light food prep, setting up a stations and monitoring station, replenishing food, tear down, and general clean-up (wiping tables, washing dishes, trash removal etc.)

Probitas

2745 N Front Street Harrisburg, PA 17110

09/09/21 to 05/10/2022

Csr for Medicaid Enrollees

Colby Brown

Magellan Health/ Abel

4000 Crums Mill Road Suite 301 Harrisburg, PA 17112

August 1, 2019 to November 7, 2019

CSR for Pace recipients

Thomas Sullivan-Training Specialist

717-***-**** adt9sa@r.postjobfree.com

Clark Resources/ A division of UPMC

2771 Paxton Street Harrisburg, PA. 17050

August, 07, 2017 - June 07, 2019

CSR

Contact: Mariah Hinkle and Miss Rodriguez

Duties: Perform welcome calls, schedule appointments, and assist Medicaid and Medicare recipients with all their needs.

Received the coveted JD Power award.

East Pennsboro Area School District, West Shore School District, Central Dauphin, Hershey, CV, Camp Hill, and Lower Dauphin School Districts

425 Shady Lane Enola, PA. 17025

May 2004- May 2017

Substitute Teacher

HR- 717-***-****

Highmark Blue Cross and Blue Shield of Western PA. (Company Downsizing)

1800 Center Street Camp Hill, PA. 17011

October 1999- May 2004

Customer Service Representative

Manager: John Verona 412-***-****

Duties: To answer telephone calls from Highmark members and/or providers, enter all? personal data into the computer including ones name; identification number; telephone number; and provider number, check for active enrollment, answer questions concerning benefits; claim status; pricing and payment; claim rejections; Benefits; Pre-Authorizations for medical procedures; Billing Denials; and claims that have been reprocessed. I also provide follow up with them if need be if the problem has not been resolved in a timely manner.

Additional positions on file including foods, retail, security, stadium ticket taking and ushering, customer service, sales, collections, additional insurance agencies of Select and Capital, and dry cleaning.

Certifications:

Safe and Ramp

SKILLS:

usage of a telephone, fax machine, word processor, register, calculator, and computer programs such as Microsoft Word; Excel; Lotus; Power Point; and Outlook

excellent verbal; personable; organizational; analytical; professional; and presentation skills

am dependable; have an eye for detail, am conscientious and a good listener, can manage stress

can take notes and sort mail, can learn new things quickly, have the ability to handle irate callers, am efficient and independent, am a leader and am able to assist others, can adjust claim denials, am very approachable

have the ability to perform tasks simultaneously (front desk related)

can maintain confidentiality, am able to manage stressful situations and meet deadlines; am team orientated, can work overtime if needed

Knowledge of Spanish and Greek

have a desire to learn and a willingness to work hard

handle approximately 60-100 incoming and outgoing phone calls.

EDUCATION:

Pennsylvania State University

777 West Harrisburg Pike Middletown, PA. 17057

Graduated May 2001 Masters Degree in Public -Health Care Administration

Graduated May 1999 Bachelors degree Public Policy

Deans List, Student Government

Harrisburg Area Community College - Harrisburg PA 17111

One HACC Drive Harrisburg, PA. 17101

Graduated May 1997 Associates Degree Liberal Arts-Social Sciences

East Pennsboro Area School District

425 Shady Lane Enola, PA. 170252

02/93 to June 1995 with a High School Diploma

GPA: 3.5

Course of Study: Academic

Student Council, National Honor Society, Spanish Club, Marching Band, Computer Club, SADD Club, Softball, Drama Club

Kiski Area High School

240 Hyde Park Road leechburg pa 15656

Moved February 1993 National Honor Roll

Professional References:

Michael Eichelberger 717-***-****

Brian Becker 717-***-****

Rob Benkovic Assistant Principal Central Dauphin High School

tel: 717-***-**** x301

Thomas Sullivan Training Specialist

O 717-***-**** E adt9sa@r.postjobfree.com

Contact this candidate