Desk Technician Help / Tier II support
Resume:
CAREER OBJECTIVE
provided first-tier support and troubleshooting for technology
products and applications
performed physical set up of desktop hardware and software served on team installing hardware and software upgrades managed inventory and tracked all hardware and software used Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
***********@*****.***
Ashburn, Virginia 20147
EXPERIENCE
IT Help Desk Technician
FEB 2018 - APR 2022 Teradata, Annapolis, Maryland Created support service tickets and used web-based ticketing systems to track and deliver support services.
Installed, serviced and upgraded over 300 Windows computers. Provided PC and mobile support to resolve client issues. Assisted the network team in monitoring 4 network servers. Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities.
Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software.
Met deadlines while maintaining high-quality deliverables. Troubleshot minor problems and reported larger technical issues. LANGUAGES
English
Native
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SKILLS
• VPN Configurations
• System Performance Assessment
• Service Schedule Coordination
BOMONLON TOTO
I T H E L P D E S K T E C H N I C I A N
• Switches and Routers
• Network Infrastructure Monitoring
• Troubleshooting Network Issues
• Support Ticket System Management
• User Support and Troubleshooting
• Help Desk Support
• Video Conferencing
• Online Chat Support
• LAN and WAN Assessment
• Linux plus Certified
• A+ Certified
• Security Plus Certified
• Cysa Certified
• Microsoft Windows and Office
• Account Administration
• Switch Installation
• Knowledge Base
• Issue and Resolution Tracking
• Responding to Technical Questions
• Team Support
• Agent Support
• Text Support
• Resolving Problems and Incidents
• Remote Technical Support
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