Olatunde F Sorunke

Germantown, MD.

240-***-****

adt9j1@r.postjobfree.com

PROFESSIONAL SUMMARYAn Agile value driven and principled Certified SAFe Agile Scrum Master with strong critical thinking and decision-making skills.

7 years’ experience in transforming teams to Agile and executing project goals in the most effective manner using Agile principles and values. Extensive experience at driving the adoption of agile values, principles, and practices.

Dedicated Servant Leader with 10 years combined experience as a Scrum Master and Project Manager working with cross-functional teams.

Experienced in training, coaching, mentoring and building high-performing teams.

Vast experience working with multiple collocated/offshore teams and excellent at facilitating scrum ceremonies with a focus on meeting sprint goals.

Self-motivated with the ability to work independently, meet tight deadlines, thrive under pressure, foster team collaboration/self-organization and make well thought out decisions to ensure the satisfactory incremental delivery of all project goals with the use of Agile tools, Jira and Rally, Azure DevOps

Experienced leading and driving IT projects. Payments and Self-Service solutions, PCIDSS and application support & management

Areas of Expertise: Agile Methodologies • Scrum Values & Principles •Coaching/Mentoring • Conflict Management • Team Empowerment • Scrum Ceremonies facilitation • Scaled Agile Framework (SAFe)• SDLC • User Story • Project Management • Effective Communication • AWS • ITIL • SQL • PCIDSS • Application Software proficiency

Software and Agile Tools: JIRA •Confluence •Azure DevOps• SharePoint• MS Office Suite• • Trello •Asana• Miro

Scrum Master 02/2020 - Current

Ezek System LLC

Facilitate the implementation, deployment, and integration of the incident management tool (ServiceDesk Plus) in use at the company to track incident reporting and resolution.

Ensuring the team learns through empiricism which makes a difference in the team’s velocity overtime.

Empowering the team to self-organize, grow cross-functionally and self- dependent

Ensuring that the scrum team remains in the rhythm of continuously delivering customer and business value

Protecting the team from over-commitment and encouraging prompt resolution of defects/bugs as evidenced by the on-time delivery of major initiatives

Ensuring psychological safe environment and protecting my team from external and internal impediments.

Encouraging an environment of continuous improvement through retrospective by making sure all action items are followed through to resolution

Working closely with the Product Owner to manage the Product Backlog by making sure user stories are continually refined, prioritized, and are made sprint ready.

Removing impediments and protecting my team members from interruptions and distractions to maximize productivity

Scrum Master 03/2019 – 01/2020

Verizon Communications Inc NY

Empowered the team to improve through consistent coaching and protected the team from external interference to enable them focus on their deliverables

Created and maintained an environment of creative compromise between Management and the team to reduce interference and enable the team focus on their work.

Collaborated with product owner to prioritize and refine user stories in the Product Backlog to ensure they are thoroughly prioritized, and the items meet the definition of ready.

Removed impediments and protected team members from interruptions and distractions to maximize productivity.

Meticulously tracked and reported on the metrics of the Team's sprint statistics using tools like Trello, Jira and help improve them by team collaboration

Facilitated sprint planning, daily scrums, sprint reviews, retrospectives, and backlog refinements for 2-week sprint cycles emphasizing continual improvement

SCRUM MASTER 02/2016 - 09/2018

First Bank

Facilitated in the deployment of the bank’s billers Aggregators’ platform project, integrating all billers into the application to facilitate bill payments via Internet banking, mobile banking Apps, USSD, Agency network locations and POS terminals guaranteeing a cost reduction for the customers and sustainable growth in revenue portfolio for the bank.

Facilitated upgrades, updates and changes to applications and servers leading to increased service availability and customer traffic on the internet banking applications from 55% to 94%.

Coached the Product Owner to create EPIC and stories within JIRA

Fostered and encouraged conversations and collaboration both inside and outside of team allowing the team to self- organize

Encouraged the values and principles of Agile by focusing on continuous learning and feedback loop

Organizing and facilitating sprint planning, daily stand-up, sprint reviews, retrospectives, product backlog refinement and ensuring there's full team engagement.

Caused the team to note and remove impediments and protected team members from interruptions and distractions to maximize productivity.

First Bank

IT Project Manager

11/2013 - 01/2016

Supporter the team that optimized the usage of Mobile app and Unstructured supplementary service data (USSD) platform of the bank which resulted to good customer satisfaction and higher returns on Investments (ROI)

Supported the team that implemented the strategies which led to increased numbers of the bank’s mobile app traffic from 13,335 to 87,225 users and transaction volume from 345,556 to 6,272,250.

Create Full Scale Project Plan, including work breakdown structure, Task dependence, Task Estimate, Resource and Project milestone

Updating and Reviewing Project Plan with project team members

Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.

Collaborate with the Program Manager to define the goal, objective, scope and the deliverables of the project.

Manage the scope, quality and project timeline according to the project plan

Ensures project control procedures and policies within program of related projects are executed.

Creating meeting agendas and power point presentations, attending meetings and take minutes as needed.

First Bank 06/2007 to 11/2013

IT Support Analyst ATMs &POS, Infrastructure and Application Support

Increased efficiency and performance from 40% to 96% which led to increased transaction activities on the ATMs.

Facilitated ATMs deployment within the branch network and offsite from 474 to 2970 ATMs

Diagnosed and troubleshoot problems, repairing, and restoring machines to peak performance.

Coached and trained employees and managers on new trends on ATMs and maintenance.

Worked with vendors to ensure ATM/POS issues were promptly resolved and ensuring quick payment of vendor invoices

Outstanding grasp of ITIL principles and processes

Monitored the availability and transaction activity of ATMs terminals, identified potential problem areas and giving feedbacks and suggestions for optimal operational efficiency.

EDUCATION

Master of Information Technology, 08/2010

Ladoke Akintola University of Technology, Ogbomosho, NG.

Bachelor of Technology, Pure and Applied Physics 08/2001

Ladoke Akintola University of Technology, Ogbomosho, NG

Ordinary National Diploma in Computer Science 09/1997

Federal Polytechnic Offa, kwara, NG

CERTIFICATION

Certified SAFe® 5 Scrum Master 2022

Google Project Management Certification, Coursera 2022

Professional Scrum Master 1 2021

AWS Certified Cloud practitioner 2021

ITIL Intermediate Certificate in IT Service Operation 2020

ITIL Foundation Certificate in IT Service Management 2012

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