Richard W. Samuel

**** ******* ** **, ***. ***

Albuquerque, NM, 87109

Land Line: 505-***-****

Cell: 505-***-****

adt9id@r.postjobfree.com

Bilingual (English/Spanish)

Employee and Customer Relations · Detail Oriented · Innovative problem solver

Bilingual professional, seeking an entry-level opportunity within the area of Interpreting, Technical Support, and/or Customer Service. Core strengths include customer service, technical support, problem-solving, and translation/interpreting services (English/Spanish/English) .

Professional Experience

LQ Digital - May 2021 to August 2022 (Albuquerque, NM)

-Lead Qualifier-

Qualification and distribution of warm leads for USAA and PenFed Credit Union:

Once interest is expressed and established, follow up with customers in the way they prefer, by email, phone and text.

Follow TCPA industry guidelines for calls, emails, and texts, keeping sales outreach in line with local laws.

Concentrix - July 2020 to March 2021 (Remote, NM)

-Turbo Tax Customer Service Representative-

Assist customers with Turbo Tax software and website navigation:

Help customers with login and privacy issues, and password resets.

Connect customers with specialized certified tax experts according to their respective tax situations.

-Apple Retail Specialist-

Assist customers with online purchase of Apple products & accessories:

Demonstrate proficiency in technology and have the ability to quickly learn about new products.

Possess the ability to consistently deliver great customer experiences — Think "outside the box" to find possible solutions for customer issues.

Alorica - May 2018 to March 2020 (Albuquerque, NM)

-USAA Member Service

Assist customers with banking questions and general checking/savings account management.

Help customers with declarations of fraud and transaction disputes.

Assist customers with online log-in issues and debit card blocks/freezes.

Out of the Country (Mexico) - Aug 2014 to Feb 2018

Failed Business Venture.

Dish Network - Jan 2014 to May 2014 (Hilliard, OH)

-Customer Service / Tech Support-

Assist customers with billing questions and general equipment operation.

Provide tech support for satellite receivers, digital equipment,and propietary remote control.

Teleperformance USA - May 2012 to April 2013 (Columbus, OH)

-Bilingual Customer Service & Tech Support-

Provide technical support and troubleshooting for smartphone users.

Process insurance claims for smartphones that are lost, damaged, or stolen.

Safelite Solutions, LLC - August 2011 to April 2012 (Columbus, OH)

-Bilingual Customer Service Representative II-

Processing of automobile and property claims for multiple insurance companies in English and Spanish

Interpreting services for other CSR’s

JBS Swift Co. - August 2008 to May 2011 (Marshalltown, IA)

-Various Positions Held-

Whizzard Knife Maintenance

Ensured correct operation of Whizzard knives for entire facility

Changed knife blades as needed

Performed mechanical repairs on knives when necessary

Training and Orientation

Provided one-week food safety and OSHA training for groups of up to 30 new-hires

Provided hands-on job training and knife skills for new employees

Supervised job progress for new employees during probationary period

Pallet Jack/Forklift Operator

Tyson Foods, Inc. - May 2006 to June 2008 (Columbus Junction, IA)

-Various Positions Held-

Whizzard Knife Operator

Performed proper defatting of hams and other cuts of pork.

Pallet Jack/Forklift Operator

Spanish-English Interpreter for On-site Occupational Health Services and Production Floors

Self-Employed - May 1991 to February 2006 (Mexico City, MX)

-TOESL/TOEFL Instructor-

Provided English language instruction at an executive level to working professionals in Mexico City.

Capital Productions - June 1987 to February 1991 (Texas)

-Telemarketer-

Organized fundraising events and advertising campaigns for local charities in multiple locations throughout Texas.

Education and Credentials

Some College – Currently pursuing Degree in Modern Languages at CNM

High School Diploma—Graduated: 1984

Lumberton High School, Lumberton, Mississippi

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