Customer Service Systems Technician

DOUGLAS BOZMAN

***** ***** ** • SEAFORD, DE ***** PHONE 302-***-**** ~OR~ 302-***-****

EMAIL ADDRESS: ********@*****.***

OBJECTIVE

To obtain a position within a stabilized company to benefit my potential future employer who can benefit and utilize my computer knowledge and skills.

EXPERIENCE

November 2014 – Present The Guide

24904 Sussex Hwy, Seaford, DE 19973 302-***-**** PT Driver

Drive, pick up and deliver The Guide two days a week in the Seaford, DE area as well as Milford area on Wednesday. On Thursday’s drive, deliver and restock The Guide on the Rt 13 corridor from Cantebury to Delmar, DE. Interact with the clients and their customers trying to put a smile on their face to make their day a little better. Attend to clients concerns and requests regarding placement/quantity needed, etc to ensure they have enough of ‘The Guides’ for the customers.

Tuesday, assist in the plant assembling The Guide by loading presses with paper and stocking boxes with The Guides to be delivered on Wednesday and Thursday each week.

January 2008 - June 2008 Springfield Computers

6 Trading Post Plaza, Millsboro, D E 19966 302-***-****

PC Technician

Compare, maintain, upgrade hardware and/or software and system maintenance on customer’s personal computers.

Occasionally do service calls on site; daily assist customers via telephone with different problems they are having with their systems.

July 2006 – December 2007 Mountaire Delmarva

P O Box 710, Selbyville, DE 19975 302-***-****

Plant Systems Technician

Maintain plant system production computers, ensuring daily production is met in the plant. (MAL systems)

Maintain Symbol 9060, 9090 and 4860 hand scanners, setting up software and configuring static IP addresses on the same.

Ghosted and configured drives

Maintain back-ups of the database

Able to work independently, solving problems and striving to save money for the company when ever possible.

DOUGLAS BOZMAN

March 2004 – July 2006 Trinity Transport, Inc

P O Box 1620, Seaford, DE 19973 302-***-****

IT Tech

Software installs, Operating System Setup, Network troubleshooting in corporate environment

InterTel phone system setup; Maintain network setup on Windows environment

Help Desk for end users

Researched and did some purchasing of hardware as needed. Installation of the same

1992 – December 2003 Small Wonder Painting & Imp.

25107 Holly Rd, Seaford, DE 19973 302-***-****

Owner/President

Owned and operated my own painting business operating with a crew

Of 5+ at various of my job locations

Bonded and insured to work in homes ranging in price up $1,000.000.00

My goal was to please the customer and make their house a “home”.

Customer service was my number one priority…Word of mouth adverstiment is better than publicity that I could have done!

EDUCATION

Networking Certification

A+ Certification

High School

DOUGLAS BOZMAN

SKILLS & INTERESTS

COMPUTER TECH & MAINTENANCE SKILLS

Able to build computer systems from scratch.

Troubleshoot system problems and determine the most cost effective/time efficient way to resolve the issue at hand.

Setup, troubleshoot and maintain computer network and phone systems.

Maintain servers

Maintain personal computers ex.: updates, formatting of drives and able to retrieve data as needed, clean up and remove viruses from drives with various types of software.

I have been working with computers for my own personal interest since 1990. I truly enjoy the challenge computers can give you at times.

Have experience with Windows (all versions); Outlook, Microsoft Office program, Norton, AVG and Avast anti-viruses to name a few.

Experience with Intertel phone systems, punch down, teminating phone lines, troubleshooting, setting up users in phone systems.

Additional Skills: Painting Contractor

30+ years painting experience with all types of surface coatings: tanks, bridges and any type of structural steel, spraying to specs/mils (thickness of paint)

Airless, Air & HVLP sprayer experience

Sandblasting and waterblasting surface prep

Mechanical abilities

Brush, roll and spray

REFERENCES

AVAILABLE UPON REQUEST

25107 HOLLY RD • SEAFORD, DE 19973 PHONE 302-***-**** ~OR~ 302-***-****

EMAIL ADDRESS: ********@*****.***

Contact this candidate