Technical Trainer
Resume:
GABRIEL FERRER
Product Specialist / Technical Training
San Francisco Bay Area, CA
adt9hf@r.postjobfree.com
https://www.gatonova.com/gatoshoot/
https://www.linkedin.com/in/gabriel-gato-ferrer/
SUMMARY OF QUALIFICATIONS
Multimedia
- Audio and video editing
- Video production
- Photography and graphic editing
Live Events (SEE ‘More Live Events’ in employment history)
- Audio and video direction
- Stage production
- Light design and production
- Photography
IT Support Management
- Use of agile methodologies for managing projects
- Solve technical problems to improve user experience
- Create new efficient methods for using internal support systems (webAPI, CRM) Training
- Write curriculum for product lines
- Facilitate/deliver product training (hardware and software) Creative Design
- Set and light design (theater and small stages)
- Photography publications
*SEE ‘Accomplishments’ section on my LinkedIn page for more Technology / Tools
- Photoshop
- Lightroom Classic
- Premiere Pro
- Camtasia
- Google suite
- Maschine Expert
- Zendesk
EMPLOYMENT HISTORY
Native Instruments, Inc - Los Angeles, California
Product Specialist - North America May 2018 – Present
- Provide training on hardware and software products for music production - Customize curriculum and learning paths based on customer needs
- Consult and train vendor keynotes (e.g. corporate, educational, and VIP) Technical Product Support - North America October 2007 – April 2017
- Served as Scrum Master for the support team
- Debugging, bug testing (Bugzilla, Jira)
- Trained the support team on processes and product knowledge
- Wrote standard operating procedures for internal team (Confluence)
- Wrote technical database articles for knowledge base (external)
- Customized workflow with software and hardware integration for the customer experience
Event Technical Coordinator October 2006 – February 2020 National Association of Music Merchants (NAMM)...Native Sessions Winter Music Conference (WMC)
- Executed coordination of gear acquisition with vendors and industry partners
- Handled daily change management for production and product presentations IT Support - North America April 2004 – September 2007
- Administered local servers
- Designed and implemented new network systems (i.e. VOIP)
- Solved day-to-day desktop support issues
More Live Events
StopTime.LIVE Chicago 2017
Riot Fest
- Social Media Live Event (feed) Director & Technical advisor
- Camera Technology Coordinator
- iMAG Visual Director and live editor
- B Roll Camera Operator
- BTS Coordinator
Rebekah’s Dream Entertainment and Production 2002-2022
- Theater & Robo Spot Light operator
- Crew Lead for Audio & Visual Stage crews
- Stage Light Tech and audio tech
Stage Audi tech
- Production Manager
- Orchestra Sound Tech advisor
- Specialty Carpentry/Stage/Scenic builds
Education and Certifications
Scrum - Los Angeles 2016
Received Scrum Master certification
Reiki - Los Angeles 2003
Received Reiki Master certification
CIS - Ft Lauderdale, Florida 1998 -2000
Received Associates in Science: Computer and Information Sciences and Support Service
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