Customer Service

William C. Powell II

*** ******* ****, *****, **. 37764. Home: 865-***-****.

****-******@*******.***

Professional Summary

Highly enthusiastic customer service professional with over eighteen years client interface experience. Being a highly motivated, conscientious and dedicated team player and individual. I am a well disciplined, extremely organized, customer-focused driven person with high attention to detail. My motivation and mature attitude have achieved numerous awards and achievements, in a service driven, career dealing with the public. I love dealing with, and helping people however I can that is effective and focused to accomplish both our goals! I am able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquires. I am a competent professional supporting effective document evaluation, report writing and file management skills. Proficient in gathering data and reviewing request. I am eager to learn and have strong leadership and relationship-building skills.

Core Strengths

Strong organizational skills Energetic work attitude Customer service expert Adaptive team player Active listening skills Courteous demeanor Accomplishments

Customer Assistance – Worked with company systems such as Live Support and diligently completed all assigned task,weekly, monthly and quarterly reports listing sales figures and client track records.

Sales – Consistently generated additional revenue through skilled sales techniques. Market Research – Interviewed clients via market reserch surveys to identify product issues and customer needs.

Customer Interface – Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders

Multi-tasking – Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

4/2020 – Present – Retired

7/2018 – 4/2020 Guardian Pharmacy, Knoxville, TN

Was responsible for picking up and delivering all sorts of medication and medical supplies to area institutions and nursing home in and around the Knoxville, TN area. Establishing rapport with the doctors and nurses responsible for receiving said medications and supplies and having them fill out and sign the appropriate paperwork. Driving and maintaining company vehicle and filling out all paperwork pertaining to said vehicle and mapping each route to each facility in the safest and quietest route possible.

Retired, 04/2016 – 7/2018

Medical Courier 12/2015 – 04/2016 AEL – Knoxville, TN . Picked up incoming stock and delivered materials to designated locations. . Enforced the on time pick-up and delivery of product to create exceptional customer experience. . Redirected shipments en route in response to customer request. . Established long-term customer focused relationships through prompt and courteous service. . Tracked time spent on assignments each day for productivity reporting. . Maintained vehicle maintenance. . Picked products for specific routes according to pick sheets. . Communicated all emergencies and delays due to weather and carrier schedule changes to customers and supervisors.

Transportation Driver 06/2010 – 12/2016 Self Employed – Kodak, TN . Drafted budgets, monitored cost and reduced expenses when possible. . Picked up and delivered materials and personnel to designated locations. . Redirected locations of personnel en-route in response to customer request. . Tracked time spent with each individual and/or assignment each day to track productivity. . Maintained accurate records and schedules. . Established long-term customer relationships through prompt and courteous service. . Enforced on-time customer appointment schedules to better establish customer relationships. .Communicated all delays, cancellations and changes in schedules to my customers.

BJ Carpet and Upholstery Cleaner 10/2007 – 06/2010 Self Employed – Kodak, TN . Responsible to scrub and maintain rugs, furniture and carpets in over 500 cabins in the Great Smokey Mountains. . Performed routine preventive maintenance to ensure that all equipment operated efficiently. . Ordered supplies ahead of time to prevent delays in the cleaning schedule. . Prepared billing for customers and collected monies upon completion of work done. . Responded to emergencies of spills and cleaning on my off duty time. . Maintained positive relationships with all customers. . Used schematic diagrams to plan work schedule to become more efficient in my time. . Maintained all my equipment in top running order at all times to prevent break down during usage. . Met production goals each and every week by maintaining cost effective levels of spare parts. . Accurately read, understood and carried out written instructions. . Accurately completed service reports and warranty forms. . Provided outstanding customer service. . Coordinated and monitored maintenance for repairs . Followed standards and procedures to maintain safe work environment. . Performed basic machine set up. . Communicated operational issues and changes to customers on a regular basis. . Read work orders to prepare for machine set up. . Maintained compliance with company standards to perform all cleaning activities.

Long distance Truck Driver 08/1989 – 10/2007 CAT Transportation – Memphis, TN Analyzed departmental documents for appropriate distribution and filing. . Verified data integrity and accuracy . Planned shortest and most accurate route to consignee and shipper. . Supported Chief Operating Officer with daily operational functions. . Copied, logged and scanned supporting documentation. . Responded to customer request via phone, and email. . Obtained documentation, clearances, certificates and approvals from local, state and federal agencies. . Entered details such as payments, account information and call logs into the computer system. . Ensured safe and timely delivery of product to consignee ahead of time. . Maintained vehicle safety, including, but not limited to fuel, oil, scheduled maintenance, and load requirements. Public Relations 06/1969 – 08/1989 United States Air Force – Goldsboro, NC Built media kits in support of specific strategic initiative. . Secured media coverage for clients, company and specific campaigns. . Provided administrative support to senior team members. . Prepared social media posts and videos Wrote and distributed press releases for company and clients. . Drafted internal memorandum for company employees . Gave lectures and demonstrations to anywhere from 5 to 500 people at a time. .Became top recruiter on east coast. . Planned and executed private company and client events. . Proofread and edited materials prepared by staff to check and correct spelling, grammar and style. . Cultivated and maintained strong relationships with media outlets. . Followed through with leads to gather information. . established awards program for enlistees. . Wrote 3-5 articles for base paper weekly as well as local paper. . Offered feedback on the quality of segments and coached other staff members on how to improve segments. . Arranged and conducted interviews with individuals interested in company. . Acted as liaison between5 departments and 5 stations . Selected and updated stories and photos for the base homepage carousel. . Served as a spokesperson and representative for the station events and other community forums. . Lead department in various exercises during certain periods.

Education

Truck Driving 1989 Blanton Junior College – Lumberton, NC Learned how to drive a tractor trailer. Also learned how to recognize road axards, load and unload trucks. Couple and uncouple trailers. Proper backing procedures. Maintain safe following distances. Correctly fill out log books and submit paperwork in a timely manner. Manage billing and properly map out the quickest and safest way to a consignee and/or shipper. Learned how important it is to ensure the safe and timely arrival of product from shipper to consignee.

Fire Science 1986 Mt. Olive College, Mount Oliver, NC Leadership School 1982 Bilouxi, Ms

Supervisor School 1978 Rantoul, IL

Rescue School 1974 Rantoul, IL

Fire Science 1969 Fire Academy, Rantoul, IL

Bridgeport High School 1969 Bridgeport, WV

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