Event Coordinator Communications Manager

Education

M.A. Journalism, August **** University of Arkansas, Little Rock, AR

B.A. English, May 2006

Philander Smith College, Little Rock, AR

Professional Experience

Los Angeles County Transportation Authority (Metro), Los Angeles, CA

Customer Relations Officer – Remote and Hybrid April 2017 - Present

Evaluate and monitor departmental success including adherence to compliance standards and performance reports

Mediate and correspond to sensitive and difficult patron concerns received by mail, email and telephone

Reviews and applies Metro’s policies and procedures and collaborate with departmental experts to investigate and resolve customer complaints or issues for senior management, Metro Board members, or elected officials.

Develops and provides responses to customers with ADA concerns based on collective input, ADA guidelines and organization policies. Networks with external agencies including law enforcement, other transit providers, private sectors, and public agencies to coordinate and resolve transit services issues and concerns.

Performs managerial duties in the absence of Communications Manager. Promotes Metro transit services by disseminating public information, assisting in or attending special events and meetings to obtain public input.

Kinecta Federal Credit Union, Manhattan Beach, CA

Member Communications and Community Event Coordinator February 2013 – August 2015

Responsible for overseeing and managing all logistical needs and elements of events and conferences

Directed communications efforts targeting internal and external audiences, including global employees and industry publications.

Created, implemented and evaluated community and volunteer programs and special events.

Shaped comprehensive community and volunteer communications initiatives and programs. Prepared year- end reports & budgets to recommend new events and improvements for existing events

Significantly increased community and volunteer visibility with community relations plan targeting community partners, educational institutions, government affairs and philanthropic environments.

Worked closely with marketing teams to create event materials, registration & event websites, invitations, save-the-date notices, press releases and other promotional material

Arkansas Office of Health Information Technology, Little Rock, AR

Public Information and Event Coordinator November 2010 – July 2012

Planned, developed and directed the distribution of educational and promotional material concerning the Office of Health Information Technology

Presented education and informational programs to civic organizations, governmental agencies, and the general public, to increase the awareness of the function of the Office of Health Information Technology.

Selected venues & meeting space, negotiated contracts for best rates available, secured room blocks, set up ground transportation, menu selection and communicated details of each meeting to all participants

Coordinated coverage with media affiliates, community members and constituents to increase exposure and promote organizational mission.

Developed communication engagement programs and materials for business leaders, government officials, staff and the general public concerning organizational programs

Additional Professional Experience

Institutional and Community Liaison: University District Development Corp – University of Arkansas, Little Rock

Central Region Administrative Coordinator: Heifer Project International

Community Relations Coordinator: City of Little Rock, Department of Community Programs

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