Claims analyst

David Hansen

**** *. ******* ***** • Chandler, AZ 85249

480-***-**** • ********@***.***

SUMMARY OF QUALIFICATIONS

• Organized and goal-oriented with more than 10 years experience in property damage claims and a strong focus on customer service

• Able to anticipate issues and create new systems and streamline operations, re- solve concerns and improve efficiency

• Skilled in building excellent rapport with clients and team members. Able to see the big picture and motivate team members

• Computer skills: Proficient in MS Word, Outlook and internet research PROFESSIONAL EXPERIENCE

02/2018 - present Allied Solutions - Chandler

Claims Analyst

• Auto claims analyst handling high volume claim amount processing Collateral Protection Insurance claims for lien holders

• What I brought to new employer – The go to Associate for more challenging customers, given multiple hot watch accounts to where I was the main contact to assist and/or trouble shoot on any issues 1/2006 - 02/2018 National General Lender Services - Mesa Quality Control Representative for Quality Assurance Division since 10/2016

Advanced Claim Adjuster for Collateral Placed Insurance Division prior to 10/2016

Collateral Protection Insurance Representative in the Auto Division

• Accomplishments – Promoted to High Level Claims Adjuster and Awarded numerous times for Production Achievements. I was also chosen to be a part of the remote worker pilot program and have successfully worked in this program since 7/2009 to present.

• What I brought to employer – High level of customer satisfaction scores and productivity scores, flexibility and ability to work inde- pendently, good working relationships

10/2004 - 1/2006 Infinity Insurance - Phoenix

Auto Claims Representative and Field Appraiser Property Damage and Liability

• Accomplishments – chosen as part of the pilot program for the AZ field adjusters, worked this position until advancing to my current position

• What I brought new employer – high level of productivity and cus- tomer satisfaction

6/2000 - 10/2004 Johnson Diversey/Autochlor Commercial Chemical and Sanitation - San Diego/Phoenix

Route Sales and Service

• Accomplishments – Chosen to run and oversee the equipment reclamation project while helping save the company money in new parts and equipment. Team player running routes other than my own when needed. Aided in getting Phoenix area routes upgraded prior to moving on to current career

• What I brought to new employer – outstanding customer service and reputation for being flexible and dependable

2/1998 - 6/2000 G&K Services Industrial Uniform Company - San Diego Route Sales and Service

• Accomplishments – Bringing profitability to and growth to routes in need

• What I brought to new employer – dependability and customer ser- vice

05/1993 - 02/1998 Perfect Image Video - San Diego

Video Editor/Customer Service

• Accomplishments – Continued growth within the company and op- erating the store by myself on Saturdays

• What I brought to new employer – customer service, able to learn and grow within new environments

EDUCATION AND TRAINING

B.A., Visual Arts / Media - University of California San Diego Professional training and courses pertaining to this position can be provided

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